Sure Guernsey

Providers of mobile, fixed and data comms in the Channel Islands and IOM. We're here to chat from 8.30-5.00 Mon - Fri. Otherwise please call us on 01481 700700

[Sure Guernsey @SureGuernsey]

We currently have an issue in our support centre and we are unable to take calls. Email and website options are still available to customers to make contact. We have engineers investigating the problem and hope to be available again soon. We are sorry for any inconvenience.

[Sure Guernsey @SureGuernsey]

Sure has welcomed the Royal Court’s emphatic ruling that the Guernsey Competition and Regulatory Authority (GCRA) failed to comply with its statutory duties.

Read our full response online: https://t.co/PXNkYKLaHo

[Sure Guernsey @SureGuernsey]

Storm Darragh is due to hit Guernsey this evening lasting through the weekend.

If there is disruption to broadband, mobile or landline services because of the storm, we’ll update our social media channels and our announcements page.

Please stay safe over the next few days.

[Sure Guernsey @SureGuernsey]

Sure has completed its acquisition of Airtel Vodafone in the Channel Islands, signalling a new era for the islands’ connectivity. Learn more here: https://t.co/EebVA29Vyz

[Sure Guernsey @SureGuernsey]

Our data centres now use up to 80% less energy for 90% of the year with new cooling systems. 🌬️

Read our Green Connection report: https://t.co/AgGXZZuha6

#GreenTech #Sustainability #GreenConnection

[Sure Guernsey @SureGuernsey]

We welcome today's decision by @govgg, which is great news for Sure and Airtel customers and the future of telecommunications services in Guernsey and Jersey. Read our full response here: https://t.co/LARsPKVZp5

[Sure Guernsey @SureGuernsey]

📶 We've boosted mobile coverage in the north of the island with a new mast at @marinabeaucette! Bringing faster 4G speeds to St Sampson & the Vale, while keeping that maritime vibe 🌊 #Sure #ConnectingYouToWhatMatters

[Sure Guernsey @SureGuernsey]

Sure has cut electricity usage by 37% across all islands, with new UPS systems using up to 30% less energy.
Read our Green Connection report: https://t.co/AgGXZZuha6 #EnergyEfficiency #Sustainability #GreenConnection

[Sure Guernsey @SureGuernsey]

Our proposed acquisition of Airtel Vodafone in Guernsey will be debated by the States of Guernsey next month & we’re hopeful that Deputies will recognise the strategic benefits of our proposal. Read our response here: https://t.co/xDYxiSZDwv

[Sure Guernsey @SureGuernsey]

🌱 We have reduced our carbon footprint by 27% in just one year!
We're proud to present our first environmental report, The Green Connection, showcasing the strides we've taken towards sustainability.
Read the full report here: https://t.co/AgGXZZuha6
#Sustainability

[Sure Guernsey @SureGuernsey]

We are pleased that the JCRA has today approved our proposed acquisition of Airtel Vodafone in Jersey. We now await approval from the Guernsey authorities. Read more: https://t.co/jxXRyyeevq

[Sure Guernsey @SureGuernsey]

To celebrate the arrival of King Charles and Queen Camilla, next Tuesday our high street shop will be closed as we join in with the festivities on island. 👑

#FeelConnected #BankHoliday #Community

[Sure Guernsey @SureGuernsey]

We're making some improvements to mobile balance checking - the system for checking your balance (*#100#) will have a brief downtime around midnight on 13th June. MySure will be available during this time. Sorry for any inconvenience this may cause.

[Sure Guernsey @SureGuernsey]

Lightning fast fibre broadband is now available in new locations📍
Check if your home is ready for fibre using our postcode checker: https://t.co/AZ7D1HSPQ6

#SwitchToFibre

[Sure Guernsey @SureGuernsey]

🚨 SCAM ALERT 🚨

We're aware that some customers have received spoof phone calls claiming to be from Sure and stating that you owe £600. Please IGNORE these messages and DO NOT provide any personal information as this is a scam.

#ScamAlert #StaySafe

[Sure Guernsey @SureGuernsey]

We're experiencing some issues with our customer support line.

Our team is working hard to fix this, in the meantime if you have an urgent request, please log a ticket.

Thank you for your patience! Submit a request – https://t.co/e6OT6WHEeV

[Sure Guernsey @SureGuernsey]

Our Group CEO Alistair Beak has welcomed the JCRA’s consultation into Sure’s proposed acquisition of Airtel Vodafone as a “significant step forward in the process”. Read his full comment: https://t.co/ht7pYBymhK

[Sure Guernsey @SureGuernsey]

We’re pleased to announce that we have struck an agreement with @CI_Coop to facilitate them launching a virtual mobile network in Guernsey, subject to Sure completing our proposed acquisition of Airtel Vodafone. Read more: https://t.co/YsbN0PmBRc

[Sure Guernsey @SureGuernsey]

Did you know that if you're on a Sure Unlimited mobile plan, you don't need to turn off your data when you go on holiday? ☀️

#DataRoaming #GetMoreFromSure #Sure

[Sure Guernsey @SureGuernsey]

"How does the fibre installation process work?" 🔧​

Our tech-tastic team will visit your home and do all the work for you, whenever is most convenient.​

Sure's Head of Consumer Mike Fawkner-Corbett explains what the team will do during the visit. ⬇️

#SureMythBusting