Sushma Shetty

Happy

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @britishcou @inBritish @EduMinOfIndia Your Indian team supervisor says the amount is stuck in Cambridge, what a concern, my refund is lucky to travel across country in this pandemic, hopefully the money will be back to India and sitting in quarantine cell I guess

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @britishcou @inBritish no responses from your end yet, this shows your professionalism, is this because I gave the exam in a third world country like India, and where the India govt and ministers does not care for what happens in this country. @EduMinOfIndia

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @britishcou @inBritish @EduMinOfIndia Where is my refund? Still your India team is working on my refund, giving very lame excuses saying staff got covid, but the employees have got salary, in this digital era, I wonder how is it still delayed. You are not depositing the money physically in my account is it so?

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @britishcou @inBritish @EduMinOfIndia What is the update??
There is no resolution provided at all. Just false commitment
Shut down the operations @britishcou @inBritish @BritishCouncil @IELTS

[Sushma Shetty @Sush_Shetty]

This is ridiculous, no updates on the refund nor TRF, shame on the organisation, I hear only recorded dialogue. Please shut down the operation of you cannot manage the operations. Don't play around with people. @britishcou @BritishCouncil @UKinIndia

[Sushma Shetty @Sush_Shetty]

@britishcou @BritishCouncil I'm sick and tired of calling and writing emails to @inBritish, please it's been 2 months, neither have I received my certificate nor my refund, can you guys be honest and process the refund. Please @UKinIndia are you watching this org mission in India

[Sushma Shetty @Sush_Shetty]

If I don't receive my refund by this week @inBritish @UKinIndia, please @EduMinOfIndia do something about this org, else I will be obliged to go to local police station to file a FIR against @inBritish

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @britishcou @inBritish @EduMinOfIndia Your team in New Delhi is a total waste. Living in a digital world and calling lockdown as a lame excuse to process for my refund. You guys operate everything in a very dodgy way. I cannot even reach your higher authorities not even email. I wish we had a stronger laws in India

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @britishcou @inBritish @EduMinOfIndia Hi, if you are really working, then it won't take 45 more days honestly. Will you do the same if this was in a western country. You will be brought to court or a fine. But you are lucky you can only play with people in countries Nigeria, India etc where laws are corrupt.

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @inBritish @britishcou @EduMinOfIndia will you ever to do the same fraud with any #ielts candidate in any first world country,I dare you do this. @pmo please put this institution under radar.We Indians are being made guinea pigs by this institution everyday

[Sushma Shetty @Sush_Shetty]

@BritishCouncil again to you, you said you will get back to me regarding my refund and the score sheet, did anyone get back to me? Not until now, you see, why I have to tweet you in UK your team in India @inBritish is a total waste, please revamp your entire team.This is too much

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish Is that it? Your response to my issue, just asked the reference number for sake and keeping quiet. Shame on @BritishCouncil, I feel pity to have taken exam from @inBritish , never again in my life I will take this in India.

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou when are you going to process my refund, case ID - CS-12102946
Its been almost 45 days and still waiting, your customer care is terrible and unprofessional. @EduMinOfIndia please monitor this organisation in India.

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish IELTS reference no -A3-IN620-S-5310576

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish When later got connected with the supervisor, If I remember his name is Joanne or Jo something, he asked me to do whatever I want or reach whoever I want in UK as he unable to help me as the refund has to come from Cambridge. Is that true? I doubt.

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish Last Friday I had my last call with the customer care of @inBritish , and the customer care executive had no clue of my case, and hen e I had to request a multiple times to connect me to his supervisor which at he was reluctant at the beginning

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish and after a week I get a response again, that they have escalated my issue. Can you people in @BritishCouncil UK teach @inBritish what an escalation means, please, and 45 days on since my exams, no test results and no revaluation refund, is this an escalation really means?

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish Till now I haven't received my TRF score. Do you know, I'm sick and tired of writing emails and calling them every other day, but usually they only have one response, that they are sorry to hear this and someone will get back to me on this,

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish I do not want the India people to respond, because I know what they usually respond, like a tape recorder , stop and play.

[Sushma Shetty @Sush_Shetty]

@BritishCouncil @IELTS @britishcou @EduMinOfIndia @inBritish Your team in India are unprofessional, immature, lazy People at work, you must move your head office out of new Delhi in India.