Suzannah P

[Suzannah P @SuzannahP]

@Gatwick_Airport your lost & found service is criminal, we just got our hand luggage back that we left on the plane on Saturday & the alcohol we bought has been taken out but not logged with a reference & customs have no record of it so it has been effectively stolen, disgraceful

[Suzannah P @SuzannahP]

@DublinAirport @British_Airways where is my luggage! You said it was located on monday and I still have no update on when it will be delivered and contact numbers just go to answering machine!! I have a newborn baby I need her stuff in the case!!!! Terrible customer service 😑

[Suzannah P @SuzannahP]

@GUASALONDON Is all your food gluten free, its really not clear from your website menu

[Suzannah P @SuzannahP]

@bicestervillage stop this nonsense there is no point coming here anymore can never get in anywhere...do you want to make money?

[Suzannah P @SuzannahP]

@ZARA been queuing for returns for over 30 mins and Im still 8 people from the front, your covent garden store really needs better management, this is not the first time

[Suzannah P @SuzannahP]

@Tesco im having same issue unable to checkout. ..have tried repeatedly on different devices, im not using any vouchers, there is obviously an IT issue...Oops, something went wrong! (500) Request Trace Id:3b20f708-0387-4b04-af3b-0f9ab68ad2d8:a56f596a-25d0-4800-9f6a-45ec4b79cea5

[Suzannah P @SuzannahP]

@jcudesigns @Tesco Im having the exact same issue and have tried both the app and the website....its not working..

[Suzannah P @SuzannahP]

@RevolutApp @TonyMcShane Exactly the same thing has happened to us tonight

[Suzannah P @SuzannahP]

@waitrose dissapointing to be in your Wapping store this afternoon and none of your staff on the shop floor were wearing masks, and there were at least 7 members of the public also not wearing masks, why are you not protecting vulnerable members of the community #leadbyexample

[Suzannah P @SuzannahP]

@British_Airways why are you making life so difficult, i need to change my booking, website won't let me says i have to call, call centre automation talks at me for 3 mins then hangs up because you're too busy! If you're not taking calls then fix your website so I can self serve!

[Suzannah P @SuzannahP]

@grantshapps why are you excluding Portugal from the airbridges, Portugal has handled the Coronavirus situation exceptionally, is this political?? The data doesn't support the decision, cases have been and continue to be very low

[Suzannah P @SuzannahP]

Disgraceful customer service from @boohoo @boohoo_cshelp emailed them multiple times about my order from 30/05 which is stuck in Langley, no i cant "just wait" until 03/07 when i am moving countries on the 30/06! 🤬🤬🤬 do they even read my emails properly??

[Suzannah P @SuzannahP]

So @LloydsBank just closes accounts without proper explanation, disgraceful treatment of your customers, so much for putting customers first #badconduct #badbank

[Suzannah P @SuzannahP]

@AskLloydsBank please do explain why you have blocked our joint account and my husbands account and now with multiple trips to the branch still have no clear timeline of when this will be resolved, as a former staff member and customer of over 14 years its awful customer service!

[Suzannah P @SuzannahP]

Sorry @nikelondon terrible service at your womens floor on Oxford st, was trying to get 2 pairs of runners, staff don't seem to know the product and were incredibly slow I ended up walking out #badservice

[Suzannah P @SuzannahP]

Seriously @British_Airways called your call centre selected option for industrial action waited forever only to be told they cant deal with me as i have a package, call back to the option they said & it cuts you off, is this how you treat your gold passsengers?
#britishairways