Swish.ai

Hyperautomation platform that empowers enterprise IT leaders to reinvent their ITSM delivery experience by seamlessly integrating with existing ITSM solutions.

[Swish.ai @Swishers_ai]

When you shift left by autonomously optimizing ticket handling...

#AI #ITSM #ITSMautonomy #Autonomy #Automation #Shiftleft

[Swish.ai @Swishers_ai]

If you have millions of DATA points you simply can't connect the dots through people. Enter the Robots!
#aitsm #AI #automationsoftware #autonomous #team #machinelearning

[Swish.ai @Swishers_ai]

Life before Deepcoding be like:

[Swish.ai @Swishers_ai]

Just because you’ve deployed a chat bot or some RPA doesn’t mean you’ve deployed AI. Chances are you’ve deployed a solution that is simply a reflection of your own knowledge. It can’t learn, can’t adapt and it can’t connect the dots.

#itsm #aitsm #AI #automationsoftware

[Swish.ai @Swishers_ai]

Are you taking advantage of intelligent technology solutions to delight your customers?
Check out 3 Key questions for digital technologies deployment on IT Service Desk

[Swish.ai @Swishers_ai]

What customers really want from their MSP?
A real AI tool will reduce ticket volumes, resolve problems more quickly, decrease total cost of ownership (TCO), improve the customer experience, and get smarter (become more effective) over time, all without human intervention.

#msp

[Swish.ai @Swishers_ai]

How do you measure incident transitions between individuals and groups? How do you identify your Ping-Pongs and ticket hops? Join us for a personalised 1:1 session and learn how to reduce incidents transitions, ping-pongs and ticket hops 👉🏻 https://t.co/NXlnBWB3K6

#AI #ITSM

[Swish.ai @Swishers_ai]

We are delighted to introduce Idan Pinko, our new ETL / BI developer. We are excited to have Idan join our team as we continue our mission in helping organizations around the world optimize their IT services autonomously. Join us in welcoming Idan to our team!

#newadventure

[Swish.ai @Swishers_ai]

When you finally get 360° visibility on your ITSM operation.
#AI #ITSM #AITSM #automation #MTTR

[Swish.ai @Swishers_ai]

Folks, let us introduce you to Aliza Bleier.
Aliza is an exceptionally talented person who joined us this month as Head of Customer Onboarding at Deepcoding. Aliza brings with her a wealth of ITSM knowledge and she is here to help our customers achieve their goals!

[Swish.ai @Swishers_ai]

One of the primary cause-and-effect relationships in the service desk is between agent job satisfaction and agent turnover: Check out the following 3 key drivers of job satisfaction that will help you ensure high job satisfaction, and hence low agent turnover.
Have more tips?

[Swish.ai @Swishers_ai]

And Relax…
DeepCoding has just helped you reduces ticket volume by 30%

[Swish.ai @Swishers_ai]

How's your IT support looking these days?
Frenzied and chaotic or efficient and productive?
For IT leaders, intelligent ITSM technology can help to drive lean processes within IT Service Desk operations.
Check out 4 tips that'll help you Empower your ITSM.

[Swish.ai @Swishers_ai]

We congratulate Gil Heiman on his new role as Head of Sales, Americas at DeepCoding. Gil has extensive experience in ITSM and is well prepared to lead the Americas sales division and ensure our many projects continue moving forward smoothly.

#newadventure #innovation #Aitsm

[Swish.ai @Swishers_ai]

DeepCoding was founded with the idea of harnessing big data and data science technologies as innovative enablers for the successful application of TOC (Theory of Constraints) and Lean methodologies to enhance IT Delivery.

#DeepCoding #AITSM #ITSM #happy #csat #reducecost #ROI

[Swish.ai @Swishers_ai]

When you realise that you’ve just saved 40% of your total Service Desk cost AND reduced your customer wait time by over 50%!

#DeepCoding #AITSM #ITSM #happy #customerserviceimprovment #csat #reducecost #ROI

[Swish.ai @Swishers_ai]

DeepCoding is #hiring 🔥 🔥

WHAT are we looking for?
https://t.co/Zajt50rbq4

[Swish.ai @Swishers_ai]

Over 70% of change initiatives driven by technology fail to deliver these promised returns. Here’s the top 5 reasons your Lean implementations will fail.👉🏻 https://t.co/iSCjqWhciG

#AI #ITSM #ITSMautonomy #Autonomy #shiftleft

[Swish.ai @Swishers_ai]

Thanks to our smart clustering NLP engine, our customers enjoy automatically ticket clustering and reduce their ticket volume by more than 25%!
https://t.co/hAmPGR4QH3

#clustering #NLP #AI #ITSM #ITSMautonomy #Autonomy #Automation

[Swish.ai @Swishers_ai]

What is the impact of DeepCoding on the support channel mix of the average retailer?
In this case, the retailer reduced their TCO by more than 13% and improved customer satisfaction from 82.5% to 93.8%. Learn how this solution can develop your business 👉🏻 https://t.co/g95zmv0w0q