@NatWest_Help you chased me to come in for an appointment. I arrive and am ignored by your staff, nobody on reception. Multiple staff walking about ignoring the growing queue of people waiting. I took time off work for this.. #edinburgh#incompetence#lostaloyalcustomer
@British_Airways 2x late flights in one day and even more impressively 4 different gates. Oh and a change of plane meant I lost my exit seat. Staff clearly having a bad day too #bagold#livingthedream