Hannah Armitage

Always read the label!

[RoboCop: Rogue City & Unfinished Business @RoboCopRC]

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[Hannah Armitage @Tanglefaerie]

Spending a concerning amount of time in this lockdown wearing Shrek ears.... #getoutofmyswamp #hedoesntactuallysaythat #gonnawearthesebadboystowork

[Hannah Armitage @Tanglefaerie]

@FakeThemePark Fake your own death! There is no other way. One of them will take you out either way! Good luck!

[Hannah Armitage @Tanglefaerie]

@virginmedia I have raised an official complaint and not had a call back or contact from a senior manager as per your own complaint code of practice. What's the point in having one of u aren't gonna follow it?

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie I am really sorry to hear you haven't received a promised call back, if you would like to raise an oficial complaint you can view our complaints code of practice here https://t.co/fczZTwwffj . ^PDe

[Hannah Armitage @Tanglefaerie]

@virginmedia tried that, been hung up on twice and promised a call back on 2 further occasions which never happened. Any other ideas?

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie I am very sorry to hear that, as the email advises the best way to get this issue addressed is to call us and speak with the team, I am sorry for any inconvenience .

Thanks Joe_F

[Hannah Armitage @Tanglefaerie]

@virginmedia nope, that is the correct date. I have the evidence in the chat log. VM broke the law by ignoring my August request and now they have not supplied this data within the legally required time frame. And no manager will speak with me about this or my complaint!

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Hello Hannah, Sorry to hear about this, Is that the incorrect date you raised your DSAR? ^JF

[Hannah Armitage @Tanglefaerie]

@virginmedia not sure how your calendar works, but this seems to be another failure and breach of GDPR law! Can i get that senior manager call back yet?

[Hannah Armitage @Tanglefaerie]

@virginmedia I know this, ur colleague advised they had organised a call back for me? On a previous tweet he had told me this! Why am I still waiting? X

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie We have the ability to update your complaint notes Hannah. ^RA

[Hannah Armitage @Tanglefaerie]

@virginmedia yes, numerous times and spoke on IM. Each time promised a manager call back which never happens. I shouldnt have to call again when ur social media team says they have organised a call back already surely????

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Sorry to hear this Hannah. Have you called our team over the phone for an update on your complaint? ^RA

[Hannah Armitage @Tanglefaerie]

@virginmedia... Still no call or contact from anyone let alone a Senior manager? VM are the ones who have broken the law, ur quick enough to ring if my monthly bill is late!?!?!

[Hannah Armitage @Tanglefaerie]

@virginmedia thank you, this call back should now be from a senior manager as per ur complaints code of practice! Can u ensure this happens.

[Hannah Armitage @Tanglefaerie]

@virginmedia thank you, this call back should now be from a senior manager as per ur complaints code of practice! Can u ensure this happens.

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie The complaint is still active on your account, so this is still ongoing. I will update the complaint to ask for a call back ASAP. ^MF

[Hannah Armitage @Tanglefaerie]

@virginmedia the complaint has been going on since the beginning of August when u first ignored my subject access request! U broke GDPR Law and are refusing to provide me with a Manager call to discuss my complaint!

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Apologies for this. Has you made any other requests for information? ^MF

[Hannah Armitage @Tanglefaerie]

@virginmedia that a senior manager would call me to discuss the complaint and the broken law. No one called me or made any other contact.

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Hi Hannah, what was last advised when you spoke to us via live chat? ^MF

[Hannah Armitage @Tanglefaerie]

@virginmedia and still no response???

[Hannah Armitage @Tanglefaerie]

I have already said I don't have any references. I have been promised a call back 3 times that haven't happened. I have called up and been hung up on, spoke over IM and been called at 7:30am to be told a manager hadn't called me!!! Which I knew! How hard is it?

[Hannah Armitage @Tanglefaerie]

I have already said I don't have any references. I have been promised a call back 3 times that haven't happened. I have called up and been hung up on, spoke over IM and been called at 7:30am to be told a manager hadn't called me!!! Which I knew! How hard is it?

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Hi Hannah, I am sorry to hear this, were you given a complaints reference starting COM ? regards.^PDe

[Hannah Armitage @Tanglefaerie]

@virginmedia Again no response? No letters, no call back, no answer to why u broke GDPR Law and ignore ur own complaints code of practice??

[Hannah Armitage @Tanglefaerie]

Nope no letters at all

[Hannah Armitage @Tanglefaerie]

Nope no letters at all

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Sorry we cannot arrange any call backs from this team. Have you received any letters in the post regarding your complaint? ^SL

[Hannah Armitage @Tanglefaerie]

@virginmedia I will be at work. Ur complaint COP states that I should receive a call from a senior manager if my complaint is older than 8 weeks. I have been asking for this for weeks now. Can this be arranged?

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Hi Hannah, I'm sorry to hear that you haven't had any response yet. Would you be free for a Web Chat tomorrow between 12pm-6pm so we can look into this for you? MH

[Hannah Armitage @Tanglefaerie]

@virginmedia and still no response from anyone! Can someone please assist me with my complaint and the GDPR law that has been broken by VM!!!

[Hannah Armitage @Tanglefaerie]

Nothing, I've spoken to 4 different depts about the fact that VM has broken GDPR law and now can't even get someone to discuss my complaint with me. Ur COP says any complaint over 8 weeks shud be dealt with by a senior manager. I can't seem to speak to any manager!

[Hannah Armitage @Tanglefaerie]

Nothing, I've spoken to 4 different depts about the fact that VM has broken GDPR law and now can't even get someone to discuss my complaint with me. Ur COP says any complaint over 8 weeks shud be dealt with by a senior manager. I can't seem to speak to any manager!

[Virgin Media ❤️ @virginmedia]

@Tanglefaerie Really sorry to hear that Hannah. this is not the level of service that we aim to provide. What have the complaints team advised regarding this?

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