Tara Reagan

[Tara Reagan @Tarably_Yours]

@AmericanAir Thanks for responding! I called that number this morning, but was disconnected when I asked for a representative. Fortunately, a rep from Customer Success has since called, and I’ve resubmitted my marriage certificate and supporting documentation. Hoping for a resolution today!

[Tara Reagan @Tarably_Yours]

I submitted my legal name change a week ago. @AmericanAir still shows my maiden name, and I can’t check in for tonight’s international honeymoon flight.

Chat pitched a credit card. The phone bot hung up on me. Customer Relations sent an apology, not a fix.

@AmericanAir help.