Tasneem Mahmoud

[Tasneem Mahmoud @TasMahmoud]

@Ryanair given your strike this month, what happens to our flights? Will we be automatically refunded?

[Tasneem Mahmoud @TasMahmoud]

@SLC_Repayment I have made two repayments and my loan balance has gone up instead of down. The interest has also stayed the same. Can you please tell me when the gov page will be updated?

[Tasneem Mahmoud @TasMahmoud]

@SF_England Yes I have been paying back since November this year. Two payments have gone out but my balance has gone up instead of down and interest appears to be the same.

[Tasneem Mahmoud @TasMahmoud]

@SF_England I have sent two payments and my balance has gone up instead of down. Please get back to me!

[Tasneem Mahmoud @TasMahmoud]

@Screen4org I sent my test on Saturday and have not received notification that you have received it. Waiting for update!

[Tasneem Mahmoud @TasMahmoud]

@elpaisinenglish the travel community should be aware that @Iberia abuses vulnerable passengers. They refused to serve my mother at madrid international airport because she did not speak spanish. She had a panic attack and almost missed her flight. They refuse to apologise.

[Tasneem Mahmoud @TasMahmoud]

@BBCNews the world should be aware that @Iberia abuses vulnerable passengers. They refused to serve my mother at madrid international airport because she did not speak spanish giving her a panic attack and she almost missed her flight. They refuse to apologise.

[Tasneem Mahmoud @TasMahmoud]

@joanperezes @mariahuss120 @Iberia English is a required language at all international airports around the world, spanish is not. Airports cannot expect all passengers to learn local language but they can teach their staff English. All global business runs in English. It cannot be compared to any other language.

[Tasneem Mahmoud @TasMahmoud]

@joanperezes @mariahuss120 @Iberia As English is the main international language, all Iberia employees must pass an English exam given they have to serve passengers from around the world. Agreed language is not an excuse and it was an attitude problem. Thanks for your support, I am getting legal advice.

[Tasneem Mahmoud @TasMahmoud]

@Iberia still no formal apology nor even a phone call from your head office about Monday’s horrific incident at Madrid International #Airport. This is a human rights as well as customer service issue. I will be taking legal measures with my #lawyer.

[Tasneem Mahmoud @TasMahmoud]

@Iberia If you value customer service this should be top priority. @Iberia you have completely traumatised one of your passengers! Waiting for a formal apology from your head office.

[Tasneem Mahmoud @TasMahmoud]

@Iberia still waiting for a formal apology after your staff refused to assist my mother because she did not speak Spanish. If you only serve spanish speakers, you should publish that on your website! #iberia is a disgraceful airline and an embarrassment to international #travel!

[Mariah Usseglio @mariahuss120]

Still shaken up by this disaster that transpired yesterday. Still no follow up from the company and no intention of compensating for the unacceptable customer service… what would you do if this was your own mother or grandmother??? @Iberia

[Mariah Usseglio @mariahuss120]

@Iberia should be ashamed. @Iberia takes pride in their reliable service, COVID friendly protocols, and being user friendly but today they lacked all of that. From a lost luggage to neglecting to assist a crying women who needed help. Ive lost faith in this company.

[Tasneem Mahmoud @TasMahmoud]

@Iberia I completed the form. If you do not take action in 30 days, I will hire a human rights lawyer. This is not only a customer service issue, but a human rights issue. No airline leaves an old woman crying hysterically asking them for help just because she does not speak spanish.

[Tasneem Mahmoud @TasMahmoud]

@Iberia today at #madridinternationalairport an unknown passenger had to help my mother after the @iberia check in desk refused to assist her in English. She almost missed her flight and called me crying hysterically. You are a poor excuse for an airline and should be ashamed.

[Tasneem Mahmoud @TasMahmoud]

@Iberia I have sent you a private message with full details. I await your response.

[Tasneem Mahmoud @TasMahmoud]

I can’t believe @Iberia refused to assist my mother, a woman in her 60s travelling alone because she did not speak spanish. She was crying and no one helped her, she almost missed her flight and was completely traumatised. @Iberia is an embarrassment to international travel!

[Tasneem Mahmoud @TasMahmoud]

@Iberia still completely traumatised by the lack of empathy you had for my mother yesterday crying in madrid airport about to miss her flight because your staff refused to help her because she did not speak spanish. You are an absolute disgrace of an airline.

[Tasneem Mahmoud @TasMahmoud]

Apparently @Iberia only serve passengers that speak Spanish. My mother, a nervous traveller was travelling back to the uk today and they refused to assist her. She almost missed her flight and was extremely stressed out. #iberia what a poor excuse for an intl airline! Outraged.

[Tasneem Mahmoud @TasMahmoud]

@MadridAirport completely outraged that your @Iberia staff refused to help my mother in English today. She almost missed her flight and called me crying hysterically. What an embarrassment to the travel industry you are! #iberia we will never fly with you again