T K

[T K @TavinderT]

Day 43.

A public safety concern was reported.

PSPCL was informed.
Emails were sent.
Photographs were shared.
Inspections were conducted.
Reminders were issued.
Public representatives were copied.
Political leaders were tagged.

43 days later:
No resolution.
No timeline.
No complaint number.
No accountability.
My question today is not only to PSPCL.
It is to the leaders currently in power.
When citizens repeatedly raise a documented public safety concern, send emails, tag elected representatives, and receive no response whatsoever, is this considered acceptable governance?
If government departments do not respond, citizens look to their elected representatives.

But when elected representatives also remain silent, who exactly is accountable?

@mohinderbhagat_ @BhagwantMann
Are public representatives only expected to be visible during elections, or also when citizens need help navigating a failing system?

I am not asking for special treatment. I am asking for a response.

43 days is long enough to deserve one.

#PSPCL #PunjabGovernment #PublicSafety #Jalandhar @mohinderbhagat_ @BhagwantMann

[T K @TavinderT]

A simple correction supported by an affidavit should not require multiple office visits, repeated reminders, complaint registration, social media escalation, and weeks of waiting.

Application No 337552

Complaint No 2606080084

The matter was repeatedly brought to the attention of the Jalandhar West office and SDO Ms Fiza Multani, yet there is still no resolution.

Consumers deserve accountability, transparency, and timely service.

#PSPCL #Jalandhar #Punjab #ConsumerGrievance
@PSPCLPb @GovtofPunjabPK @jalandar_

[T K @TavinderT]

Dear PSPCL,

Complaint No 2606080084 relates to the incorrect processing of Application No 337552 for a new electricity connection.

However, I have now received a closure update referring to a Scheduled Power Outage in Urban Area Jalandhar under DS S D Tech 2 Maqsudan.

My complaint has nothing to do with a power outage.

Can PSPCL please explain how a genuine consumer grievance regarding a new connection was closed under an unrelated outage category?

Is this the standard of complaint handling and grievance resolution expected from a public utility?

Requesting immediate review and reopening of the complaint.

#PSPCL #Jalandhar #ConsumerRights #PublicAccountability

[T K @TavinderT]

Day 43.

Let us assume for a moment that PSPCL is right and this issue is not urgent.

Then why has nobody been willing to put that opinion in writing for 43 days?

If the situation is safe, certify it.

If it is unsafe, rectify it.

What cannot be justified is 43 days of inspections, emails, reminders, office visits, escalations, and complete absence of accountability.

A simple question to PSPCL:

Who is the officer responsible for this file TODAY?

Not who inspected it.
Not who forwarded it.
Not who discussed it.
Who owns it?
Because after 43 days, the only thing more dangerous than the unresolved issue is the belief that nobody is accountable.

#PSPCL #PunjabGovernment #Jalandhar #PublicSafety #Accountability

@PSPCLPb @pspcl @GMDHsp @BhagwantMann @mohinderbhagat_ @Gov @PMOIndia

[T K @TavinderT]

Application submitted. Documents provided. Affidavit submitted. Multiple office visits made. Emails sent. Complaint No 2606080084 registered.

Yet there is still no response regarding the correction of a simple administrative error.

Should consumers keep chasing offices indefinitely after following every official process?

@PSPCLPb Please advise.

#PSPCL #Jalandhar #ConsumerGrievance #PunjabGovernment

[T K @TavinderT]

Evening update.

I checked my inbox.

No response from PSPCL.

Checked WhatsApp.

No response from PSPCL.

Checked Twitter.

No response from PSPCL.

Then I checked the calendar.

42 days have passed.

It's quite fascinating. A citizen reports a public safety concern, follows every process, cooperates with inspections, sends emails, attends office visits, and keeps faith in the system.

The system responds with silence.

At this point, the issue is teaching a valuable lesson:

Electricity moves faster than accountability.

Good night, PSPCL.

The residents are still waiting.

@PSPCLPb @Jalandhar @mohinderbhagat_ @BhagwantMann @GovtofPunjabPK

[T K @TavinderT]

@BhagwantMann
A short story about public service.

Day 1: Citizen reports a safety issue.

Day 5: "Matter forwarded."

Day 10: "Matter under process."

Day 20: Inspection completed.

Day 30: Awaiting approval.

Day 40: Awaiting action.

Day 42: Citizen still waiting.

Moral of the story:

In PSPCL, a complaint may complete a full tour of the system before it reaches a solution.

Meanwhile, residents continue living with the issue every day.

Can someone please write the final chapter?

#PSPCL #PunjabGovernment #Accountability #Jalandhar

[T K @TavinderT]

A short story about public service.

Day 1: Citizen reports a safety issue.

Day 5: "Matter forwarded."

Day 10: "Matter under process."

Day 20: Inspection completed.

Day 30: Awaiting approval.

Day 40: Awaiting action.

Day 42: Citizen still waiting.

Moral of the story:

In PSPCL, a complaint may complete a full tour of the system before it reaches a solution.

Meanwhile, residents continue living with the issue every day.

Can someone please write the final chapter?

#PSPCL #PunjabGovernment #Accountability #Jalandhar

[T K @TavinderT]

A short story about public service.

Day 1: Citizen reports a safety issue.

Day 5: "Matter forwarded."

Day 10: "Matter under process."

Day 20: Inspection completed.

Day 30: Awaiting approval.

Day 40: Awaiting action.

Day 42: Citizen still waiting.

Moral of the story:

In PSPCL, a complaint may complete a full tour of the system before it reaches a solution.

Meanwhile, residents continue living with the issue every day.

Can someone please write the final chapter?

#PSPCL #PunjabGovernment #Accountability #Jalandhar

[T K @TavinderT]

A short story about public service.

Day 1: Citizen reports a safety issue.

Day 5: "Matter forwarded."

Day 10: "Matter under process."

Day 20: Inspection completed.

Day 30: Awaiting approval.

Day 40: Awaiting action.

Day 42: Citizen still waiting.

Moral of the story:

In PSPCL, a complaint may complete a full tour of the system before it reaches a solution.

Meanwhile, residents continue living with the issue every day.

Can someone please write the final chapter?

#PSPCL #PunjabGovernment #Accountability #Jalandhar

[T K @TavinderT]

A short story about public service.

Day 1: Citizen reports a safety issue.

Day 5: "Matter forwarded."

Day 10: "Matter under process."

Day 20: Inspection completed.

Day 30: Awaiting approval.

Day 40: Awaiting action.

Day 42: Citizen still waiting.

Moral of the story:

In PSPCL, a complaint may complete a full tour of the system before it reaches a solution.

Meanwhile, residents continue living with the issue every day.

Can someone please write the final chapter?

#PSPCL #PunjabGovernment #Accountability #Jalandhar

[T K @TavinderT]

Imagine this.

A LIVE electricity-related safety concern is reported.

Day 1: Complaint raised.
Day 7: "Under process."
Day 14: "Being looked into."
Day 21: Inspection done.
Day 28: File moving.
Day 35: Awaiting action.
Day 42: Citizen still chasing.
The only thing that has moved consistently over the last 42 days is the complaint itself.
The hazard remains where it was.
Perhaps PSPCL should add a new category to its service standards:
"Resolution expected before retirement."
42 days.
No timeline.
No accountability.
No resolution.
@PSPCLPb @BhagwantMann @ChairmanPSPCL

#PSPCL #PunjabGovernment #PublicSafety #Jalandhar

[T K @TavinderT]

Imagine this.

A LIVE electricity-related safety concern is reported.

Day 1: Complaint raised.
Day 7: "Under process."
Day 14: "Being looked into."
Day 21: Inspection done.
Day 28: File moving.
Day 35: Awaiting action.
Day 42: Citizen still chasing.
The only thing that has moved consistently over the last 42 days is the complaint itself.
The hazard remains where it was.
Perhaps PSPCL should add a new category to its service standards:
"Resolution expected before retirement."
42 days.
No timeline.
No accountability.
No resolution.
@PSPCLPb @BhagwantMann @ChairmanPSPCL

#PSPCL #PunjabGovernment #PublicSafety #Jalandhar

[T K @TavinderT]

Imagine this.

A LIVE electricity-related safety concern is reported.

Day 1: Complaint raised.
Day 7: "Under process."
Day 14: "Being looked into."
Day 21: Inspection done.
Day 28: File moving.
Day 35: Awaiting action.
Day 42: Citizen still chasing.

The only thing that has moved consistently over the last 42 days is the complaint itself.
The hazard remains where it was.
Perhaps PSPCL should add a new category to its service standards:
"Resolution expected before retirement."

42 days.
No timeline.
No accountability.
No resolution.

@PSPCLPb @BhagwantMann @ChairmanPSPCL

#PSPCL #PunjabGovernment #PublicSafety #Jalandhar

@mohinderbhagat_

[T K @TavinderT]

Day 41.

A citizen's guide to how PSPCL works:

Step 1: Report a safety issue.
Step 2: Send photos.
Step 3: Send reminders.
Step 4: Visit the office.
Step 5: Meet officials.
Step 6: Wait.
Step 7: Wait some more.
Step 8: Receive assurance.
Step 9: Receive another assurance.
Step 10: Celebrate 41 days with no resolution.
Meanwhile:
✔ The hazard remains.
✔ Residents remain affected.
✔ The file remains active.
✔ Accountability remains missing.
At this point, I am beginning to suspect that the real objective is not to solve the problem but to test how long a citizen can keep following up.
Congratulations PSPCL.
After 41 days, the only thing working efficiently appears to be the delay process.
#PSPCL #PunjabGovernment #Jalandhar #PublicSafety #Accountability

@BhagwantMann @mohinderbhagat_

[T K @TavinderT]

Dear @MCJalandhar, @DCPJalandhar and @LNTIndia,

When residents repeatedly report blocked access, unsafe excavation, public hazards and serious distress, who is supposed to act?

If nobody is accountable, then what is the purpose of complaints, escalations and public authorities?

Infrastructure projects should improve lives, not create avoidable hardship.

Still waiting for accountability. Still waiting for answers.

#Jalandhar #Punjab #PublicSafety #Accountability #LarsenAndToubro @lntenc Dear @MCJalandhar, @DCPJalandhar and @LNTIndia,
@lntenc

[T K @TavinderT]

Day 41.

At this point, the issue is no longer the electricity hazard.

The issue is whether PSPCL believes it is accountable to the public at all.

41 days.
Multiple inspections.
Dozens of emails.
WhatsApp follow-ups.
Office visits.
Senior officials marked.
Yet there is still no resolution, no ownership, and no accountability.
The most impressive part is not the delay.
It is the complete absence of urgency from a department responsible for public safety.
If a documented safety concern can remain unresolved for 41 days, what message does that send to the citizens of Punjab?
Residents are waiting.

The hazard is waiting.

Apparently, PSPCL is waiting too.

#PSPCL #PunjabGovernment #Jalandhar #PublicSafety #Accountability

@GovtofPunjabPK @PSPCLPb @BhagwantMann @mohinder @Jalandhar @punjabkesari

[T K @TavinderT]

A customer submits all required documents, makes multiple office visits, follows the official process, sends reminders, and still has to file a formal complaint to get attention.

PSPCL Complaint No 2606080084

Application No 337552 remains unresolved despite repeated follow ups regarding an incorrect applicant name.

Hoping senior PSPCL officials will ensure a fair and timely resolution.

#PSPCL #PublicService #Jalandhar #Punjab @PSPCLPb

[T K @TavinderT]

Dear PSPCL,

Complaint No. 2606080084 has now been formally registered regarding Application No. 337552.

Despite submitting all required documents and an affidavit, the permanent electricity connection was processed in the wrong name. Multiple visits, repeated reminders, and written requests to the concerned office have not resulted in a resolution.

Citizens should not have to make repeated visits to correct administrative errors.

Requesting immediate action, correction of the applicant name, and a written update on Complaint No. 2606080084.

#PSPCL #Punjab #Jalandhar #ConsumerRights #PublicService
@pspcl

[T K @TavinderT]

Day 40+.

PSPCL deserves recognition for proving that a complaint can remain unresolved longer than some government projects.

For 40+ days:

✅ Hazard reported
✅ Photos submitted
✅ Inspections completed
✅ Emails sent
✅ Reminders sent
✅ Office visits made
✅ Senior officials marked
And the result?
Absolutely nothing.
No resolution.
No accountability.
No timeline.
No ownership.
The only thing moving faster than electricity seems to be the complaint being forwarded from one desk to another.
A simple question to PSPCL:
If this isn't important enough to act upon after 40+ days, what exactly is important enough?

Residents continue to wait while the department continues to perfect the art of doing nothing.

#PSPCL #PunjabGovernment #PublicSafety #Jalandhar #Accountability

@BhagwantMann @mohinderbhagat_ @PSPCLPb