Grey Space

Launched in 2017, we work with Europe's biggest brands and telecoms providers to deliver contact centre solutions across a spectrum of industries and sectors.

[Grey Space @TeamGreySpace]

You guys keep telling us to get on AWS Marketplace - so here we are.

If you're using Amazon Connect, stop by and see what we're doing.

https://t.co/QVxDeHjLGL

[Grey Space @TeamGreySpace]

11:00GMT Thursday, 27th March 2025

https://t.co/x3AZ557EUd

hashtag#AmazonConnect hashtag#ContactCenter

[Grey Space @TeamGreySpace]

On March 27th we join The Independent User Group for Amazon Connect to host their 2nd webinar of 2025.

We'll be sharing our experience in real time data visualisation and talking about how Discover helps us implement that through technology.

Details in the post below!

[Grey Space @TeamGreySpace]

This week we've been experimenting with integrating Discover with Amazon Connect Agent Workspace.

Earlier this morning we hit milestone one with the implementation of Discover as a native application within Agent Workspace - very cool!

#AmazonConnect #ContactCenter

[Grey Space @TeamGreySpace]

A new patch is available for our Avaya Callback Assist integration with a few upgrades:

✅ 12x Faster Data Collection: We now capture data every 5 seconds (down from 60!)
✅ Automatic Recovery: Seamless performance during network or platform hiccups
✅ A new "Max Wait" KPI

[Grey Space @TeamGreySpace]

Discover wallboards are now available for Amazon Connect!

✅ 2-second refresh rate for agents, queues, routing profiles, tasks & callbacks
✅ Available on-premises or private cloud
✅ 30+ out-of-the-box wallboard templates
✅ Works on any smart device

#amazon #amazonconnect

[Grey Space @TeamGreySpace]

Amazon Connect, we're on our way.

We're thrilled to share a bit of a milestone on our journey to bring new platform integrations to Discover.

#aws #amazonconnect

[Grey Space @TeamGreySpace]

Final preparations complete for a go-live tomorrow morning.

This is Discover Callback, an add-on we developed for Discover that blends data from Avaya Callback Assist with our real time wallboards so you can see everything that's going on in the contact centre, all at once.

[Grey Space @TeamGreySpace]

As Discover 2.4 continues to roll out to users we wanted to share (with those of you we haven’t shared with directly) the official release notes.

https://t.co/PT0X9DpKGk

Grab a tea, it’s a long read.

[Grey Space @TeamGreySpace]

Discover 2.4 is in my hands!

The decision to delay release has allowed us to refine the experience across all devices and, with the extra time, we managed to sneak some further improvements so I'm beyond excited to get it out there and start hearing your feedback.

[Grey Space @TeamGreySpace]

...Discover can now integrate with more than one contact centre platform simultaneously.

Control real time wallboards for all of your contact centres from a single UI.

#RejectBoringWallboards
#avaya
#dashboards
#contactcentres

https://t.co/X2ybWLKxSE

[Grey Space @TeamGreySpace]

Coming to a wallboard near you Q3 this year.

https://t.co/X2ybWLKxSE

[Grey Space @TeamGreySpace]

As development continues on the many, MANY features and changes coming with Discover 2.4 we recently completed final testing on the new alert system.

[Grey Space @TeamGreySpace]

Alerts contain a set of user created rules to determine when an alert will trigger - the appearance and animation style, the text content (including real time references to data!), and how long the alert will remain on screen is entirely user configurable.

[Grey Space @TeamGreySpace]

Avaya Wallboard Templates Are Getting a Huge Update in Discover 2.4.

https://t.co/QKUYRepzyw

#RejectBoringWallboards
#avaya
#dashboards
#contactcentres

[Grey Space @TeamGreySpace]

...you can push mission critical messages to every wallboard instantly using Discover's real time messaging feature. Keeping teams up to date on every development in your contact centre.

Or the lunch menu, which is also mission critical.

https://t.co/X2ybWLL5Ic

[Grey Space @TeamGreySpace]

If only you knew the power of the dark theme.

- Darth Vader, probably

#RejectBoringWallboards
#starwars
#contactcentre

https://t.co/X2ybWLL5Ic

[Grey Space @TeamGreySpace]

Our very own Craig Hunter has been dropping knowledge bombs for @injixo again, this time sharing his take on Workforce Engagement Management (WEM).

https://t.co/E19M77QwsJ

[Grey Space @TeamGreySpace]

...Discover requires no local install to launch or administer wallboards, absolutely everything can be done using a web browser.

#RejectBoringWallboards
#avaya
#dashboards
#contactcentres

https://t.co/X2ybWLKxSE

[Grey Space @TeamGreySpace]

...you could authenticate any device and create a playlist of wallboards that can be launched without logging into an application.

https://t.co/X2ybWLKxSE

#RejectBoringWallboards
#avaya
#dashboards
#contactcentres