Team Leviathan

Service Marketing #MKTG322 2017-2018

[Team Leviathan @TeamLeviathan1]

Great article shedding light behind the workers who prepare all the ready sandwiches and meals at Greggs and Pret a Manger! #mktg322 https://t.co/S3M0C5ys33 via @FT

[Team Leviathan @TeamLeviathan1]

More bad news for Ryanair! #mktg322 https://t.co/vHfMBBpTrO

[Team Leviathan @TeamLeviathan1]

Revealed: The world's worst airline according to passengers #mktg322 https://t.co/Sx2Gs1XKHv

[Team Leviathan @TeamLeviathan1]

BBC is heading towards the right direction by introducing its #equalpay for both men and women, positively feeding into the loop of "Happy employees = happy customer". #mktg322 #bbc #servicemarketing #employeesatisfaction https://t.co/iyJRCyNGM5

[Team Leviathan @TeamLeviathan1]

#MKTG322 EA thought their apology was enough but the customers had different opinions! Poor relationship management showing a disconnect with their customers, hindering their efforts and ending up with the most down voted comment on Reddit https://t.co/oyG2CHtUGl

[Team Leviathan @TeamLeviathan1]

A different take on where society is headed. Very interesting read especially in terms of service marketing! "Welcome To 2030: I Own Nothing, Have No Privacy And Life Has Never Been Better" via @forbes #mktg322 #future https://t.co/jBZtF5o1yV

[Team Leviathan @TeamLeviathan1]

"Indigo staff manhandle passenger, airline issues apology." However, is an apology enough? How could Indigo have prevented such an instance? #mktg322
https://t.co/7MDqCrYtnq via @economictimes

[Team Leviathan @TeamLeviathan1]

Dear team "King of Productions" - 1) nice name 2) seems like moodle decided to swap our final files around minutes before the deadline. #servicefailure #mktg322

[Team Leviathan @TeamLeviathan1]

Moodle crashing minutes before our deadline and swapping around peoples presentations - now this is what an awful service failure looks like!! #mktg322 #frustrating

[Team Leviathan @TeamLeviathan1]

As Twitter is a major engagement point online for services, will the new character limit change the relationship in any way? #MKTG322
https://t.co/8KYK5PD4LH

[Team Leviathan @TeamLeviathan1]

In the age of viral WOM one mistake is all it takes to make a successful airline look very unprofessional. #MKTG322 https://t.co/1ScnWEKn43

[Team Leviathan @TeamLeviathan1]

Insightful article on millennials love for knowledge bases, as both employees and customers. #MKTG322 https://t.co/5QqgwR9ZYk

[Team Leviathan @TeamLeviathan1]

Interesting article on where the future of Customer Service might be headed! #mktg322
https://t.co/ZONGK8xOZv via @ZDNet & @mkrigsman

[Team Leviathan @TeamLeviathan1]

The Expectation Gap | Deborah Gilboa | TEDxCMU https://t.co/QxhbS986Tr via @YouTube #mktg322

[Team Leviathan @TeamLeviathan1]

More negative press towards Uber lately! #mktg322 #uber #servicefailure
https://t.co/heOqdmfKGK via @HuffPostBiz