UPDATE: @LavaMobile has finally replaced my friend's LAVA Play Ultra 5G!
The best part? His original variant was 6GB + 128GB, but LAVA provided an 8GB + 128GB variant instead!
Thank you, @reachraina and the entire LAVA team, for resolving this issue. Appreciate the support!
A big thank you to everyone who supported my post and helped amplify this issue. Your support really means a lot! ๐โค๏ธ
Very disappointing experience with @LavaMobile.
Around 10โ11 months ago, I helped my friend buy a LAVA Play Ultra 5G. For the last 4โ5 months, his photos, videos and downloaded files have been disappearing automatically after 15โ20 days.
We tested it ourselves by saving photos and videos in a folder. After just 17 days, the files disappeared. I contacted LAVA Customer Care to report this issue.
We were assured that the phone would be replaced and asked to book a home service. Based on this commitment, we booked the service on 29 September.
On 30 September, the service centre collected the phone and promised a replacement within 5โ7 days.
However, on 7 October, Customer Care informed us that the replacement had not been approved and offered only a motherboard replacement instead.
After keeping the phone for 21 days, the service centre return it today after replacing the motherboard, but the phone had:
โข Scratches on the middle frame
โข Back panel improperly fitted, with visible glue
โข Front camera not working
I refused to accept the phone in this condition.
We have already waited 21 days, yet the original issue remains unresolved and the phone now has additional problems after servicing.
@LavaMobile@reachraina , Now we want a complete phone replacement, not another repair.
Appointment No.: APT1000207753
Please investigate this case, honour your original commitment and provide a proper resolution. 21 days of waiting is already too much. Don't make us wait any longer!
@TechDekhoji@utsavtechie@saaaanjjjuuu@AHSANKHARBAI
@reachraina 16 years of dedication is truly remarkable! ๐ Thank you, sir, for your contribution to building Lava into a stronger Indian brand. Wishing you all the very best for your next chapter. ๐ฎ๐ณโค๏ธ
@chirdeep_dev@LavaMobile I know that setting is called Storage Manager, but itโs not enabled. Also, that setting only removes photos and videos, not other files. However, on the LAVA Play Ultra, other files are also being automatically deleted.
Very disappointing experience with @LavaMobile.
Around 10โ11 months ago, I helped my friend buy a LAVA Play Ultra 5G. For the last 4โ5 months, his photos, videos and downloaded files have been disappearing automatically after 15โ20 days.
We tested it ourselves by saving photos and videos in a folder. After just 17 days, the files disappeared. I contacted LAVA Customer Care to report this issue.
We were assured that the phone would be replaced and asked to book a home service. Based on this commitment, we booked the service on 29 September.
On 30 September, the service centre collected the phone and promised a replacement within 5โ7 days.
However, on 7 October, Customer Care informed us that the replacement had not been approved and offered only a motherboard replacement instead.
After keeping the phone for 21 days, the service centre return it today after replacing the motherboard, but the phone had:
โข Scratches on the middle frame
โข Back panel improperly fitted, with visible glue
โข Front camera not working
I refused to accept the phone in this condition.
We have already waited 21 days, yet the original issue remains unresolved and the phone now has additional problems after servicing.
@LavaMobile@reachraina , Now we want a complete phone replacement, not another repair.
Appointment No.: APT1000207753
Please investigate this case, honour your original commitment and provide a proper resolution. 21 days of waiting is already too much. Don't make us wait any longer!
@TechDekhoji@utsavtechie@saaaanjjjuuu@AHSANKHARBAI
Sir, could I get a review unit of the Mivi One? Iโd love to test it thoroughly and share a detailed, honest review here on X.
I can also report any software bugs or issues I find during testing, which could be useful for further improvements. ๐
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