Tefal UK

Tefal is a world leader in non-stick cookware and small electrical appliances, offering a host of stylish, high quality and innovative products.

[Tefal UK @TefalUK]

We are really sorry we are no longer able to respond to comments or messages on Twitter. You can contact us via our Facebook or Instagram pages or here on our Tefal website: https://t.co/mv2VhjykzN

[Tefal UK @TefalUK]

@Treeborker Thank you for contacting Tefal. We are really sorry we are no longer able to respond to you via Twitter. You can contact us via our Facebook or Instagram pages or via our Tefal website: https://t.co/1iaGgpPEsZ

[Tefal UK @TefalUK]

@SimonBowland Without examining your products we are unable to comment on why they may have failed. A copy of our complaints procedure has been sent to you via email.

[Tefal UK @TefalUK]

@SimonBowland I can see that you were sent options for a repair under the guarantee and given alternative options to contact your retailer if you do not wish to proceed with the repair. Please respond to the customer service team and they can send you the complaints procedure.

[Tefal UK @TefalUK]

@lucytweetlucy Sorry to hear this. Please contact our customer service team through https://t.co/mv2VhjykzN

[Tefal UK @TefalUK]

@gregpaulshort Please Sorry to hear this. Please contact our customer service team through https://t.co/mv2VhjykzN

[Tefal UK @TefalUK]

@lauraquirkk Since 1st January 2021, parcels from France to the UK are subject to customs and duty fees. Most of our accessories are shipped from Europe and therefore the increase in postage. Postage may be less if you order through our repair agents sevicecare: 0161 688 1547

[Tefal UK @TefalUK]

@nicrichardson11 Hi Nicola. sorry to hear this. You can contact us via our Facebook or Instagram pages or on our Tefal website: https://t.co/mv2VhjykzN”

[Tefal UK @TefalUK]

@jaxxbaxx Hi Jackie, we're really sorry to hear of your negative experience. Please let us know what the issue is you're experiencing with your cookware. We'll then be able to advise you. It would also be a great help if you could let us know your 04 case reference number. Thanks

[Tefal UK @TefalUK]

@mrgdaniels123a Hi Graham, the code is only for purchases £75 and over, excluding tax (or £100 with tax). You will need to add £16.50 to your cart for this code to be activated 😊

[Tefal UK @TefalUK]

@mrgdaniels123a Hello Graham, which product are you trying to purchase using your discount code? Please note this discount code cannot be used on items that are on clearance 😊

[Tefal UK @TefalUK]

@SimonBowland Hi Simon, we're really sorry to hear this. Please send us over a PM with a video of the noise. We'll then be able to take a look into this for you. Thanks, Erin

[Tefal UK @TefalUK]

@kim1001 Hi Kim, we're really sorry to hear this. Please could you send us over a PM with a photograph of the complete reference number of the product, located on the rating plate. We'll then be able to take a look into this for you. Thanks, Erin

[Tefal UK @TefalUK]

@chlooe1285 Hi Chloe, we're really sorry to hear this. Please send us over a PM with a photograph of the top and bottom of the handle. We'll then be able to take a look into this for you. Thanks, Erin

[Tefal UK @TefalUK]

@CliffeBev1 Hi Bev, we're really sorry to hear this. Please send us over a PM with a video of the fault. We'll then be able to take a look into this for you. Thanks, Erin

[Tefal UK @TefalUK]

@Ruggerbuggeruk1 We're really sorry to hear this. Please send us over a PM with a photograph of the top and bottom of the affected handle. We'll then be able to take a look into this for you. Thanks, Erin

[Tefal UK @TefalUK]

@taariq That is awesome Taariq! Great to hear 😍

[Tefal UK @TefalUK]

@pglewis Hi Paul. please can you send us a dm with a picture of the affected cookware and we can further advise you.

[Tefal UK @TefalUK]

@AmritVirde91472 Hi Amrit, we're really sorry to hear of your negative experience. Please send us over a PM with your 04 case reference number from your previous correspondence with our customer service team. We'll then be happy to take a look into this for you. Thanks, Erin

[Tefal UK @TefalUK]

@drbhamy Hi, please send us over a PM with our order number. We'll then be able to take a look into this for you. Thanks, Erin