Our free Tesco Pay+ app lets you pay up to £250 in Tesco and collect Clubcard points in one scan. Track spending and pay contactless, even when you're offline.
Enjoy Tesco Clubcard Prices when you shop with Tesco Pay+. Just scan the Tesco Pay+ barcode to pay in Tesco stores, collect Clubcard points and get your exclusive Clubcard Prices discount at the checkout.
@spilzzz Hey Alice, our colleagues in store can only go with what is displayed on the till hence why they asked you to pay again. However the good news is that we can fix this 😀Please DM or call us on 0330 123 0250 so that we can check your account and refund you. Thanks
@gemski91 Hey Gemma thanks for getting back to us. In the meantime, we deployed a new version of the app with a permanent fix 😅 the latest version is 10.8.1.596 for iOS and 10.9.0.1 for Android.
From today, all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.
Because now, more than ever, #EveryLittleHelps.
We’re on a mission to help you manage your money better! Check out the latest version of Tesco Pay+ with the monthly spend chart now showing your last 24 months history.
@AaronLethem Hi Aaron, thanks for getting in touch. I'm sorry to hear that you may have a duplicate transaction on your account. Can you DM me some details to look in to this further? Your full name, full address, email attached to account, amount which has duplicated? Thanks - Stephen
@lewistullett Then toggle your auto time and date on and off a few times for me, and try to log in again. If that doesn't work try resetting your password. If no luck then can DM me? Your full name, full address and email attached to account. Thanks - Stephen 2/2
@lewistullett Hi Lewis, thanks for getting back to us. I have a few other things to try, please bare with me as one of them may sound strange. Have you tied uninstalling and reinstalling yet? If not can you try that. If that fails, can you go to the time and date on your phone for me. 1/2
@TheZenTower Hey, glad to hear you have added a new card on there. Seems like your bank turned off the use of your card via the App a bit early on this occasion. Any problems in future just let us know. Thanks - Laura
@Chez_Jonchere If you click on the points section in the Tesco Pay+ app, this will slide up the screen and present an option to go to the Clubcard app, you will be able to log in and use this to scan you Clubcard first for when you are using Vouchers/Coupons. Thanks - Stephen 2/2
@Chez_Jonchere Hi Peter, I thought this was a DM, but it's not. This may take a few messages, please bear with me. To use Vouchers/Coupons with Tesco Pay+, you must first scan your physical Clubcard or Clubcard app, then your Vouchers/Coupons, then Tesco Pay+. 1/2
@TheZenTower If you haven't had a new card recently, can you DM me some more details, and I will look in to this further? Your full name, full address, email attached to account, last 4 digits of connected payment card. Thanks - Stephen 2/2
@TheZenTower Hi there, thanks for getting in touch. This error message usually means there is an issue with the connected payment card on your account. Have you had a new payment card recently? If you have, did you update the new details to our app? 1/2
@colinrobbie Hi Colin, you can use a physical card or the Clubcard App. For either of these you will need your card number, can you DM me the following? Full name, address and email address. I'll need to send you a replacement card Thanks - Mark https://t.co/O7RWsvjLvj
@garypepworth Hi Gary, thanks for getting in touch. I'm very sorry you are having issues with the Pay+ app. Please sign into https://t.co/GhZuYGLm00 and remove any old phones. If you are still having issues contact 0330 123 0250. Kind regards - Mark