Teva Help

@Teva customer support. We're here to help!

[Teva Help @TevaHelp]

@PFzgz Hey Pedro! We’re sorry to see the issue with your Tevas! If you could shoot us a DM with your country of residence, we'd be happy to go over some options.

[Teva Help @TevaHelp]

@original_mikz Hello! Unfortunately, we do not currently offer repair services. Not to worry though if you could DM us with your country of residence as well as your email address, we would be happy to explore additional options for you.

[Teva Help @TevaHelp]

@DandelionDinner Hello, Dandelion! You may want to check with authorized retailers. Check out our store locator https://t.co/FXJ4KFUbJb to view locations near you! We hope this helps!

[Teva Help @TevaHelp]

@FXESTrader Sorry for the delay Stephen! We try to get to each message as quickly as possible within operating hours. If you have not received our response or have any questions, please let us know.

[Teva Help @TevaHelp]

@FXESTrader We're sorry to hear that happened, Stephen! If you could shoot us a DM with details such as where the item was purchased, your email, and your location we'd be happy to go over some options and give some insight into what may have caused this.

[Teva Help @TevaHelp]

@SandraBClarke Yikes! We're sorry to see that Sandra! Not to worry, we have a one-year warranty on our items to protect against issues like this. If you could DM us with where the item was purchased, order number if applicable, email, and location, we'll gladly go over your options in detail.

[Teva Help @TevaHelp]

@selena_beaumont We're really sorry to hear that, Selena! We'll check-in with our team so this doesn't happen going forward. The water-resistant upper on most of the Ember Mocs can be easily cleaned with a damp cloth and left to air dry. Please feel free to DM us if you have additional questions.

[Teva Help @TevaHelp]

@CalumDougall Hello Calum! If you could DM us with the model of your Teva, we would be happy to provide additional cleaning information.

[Teva Help @TevaHelp]

@sockformation Hello Tim! Thank you for your interest in Teva. We do ship to Portugal from our European website https://t.co/2oJnjOhY1q. We also have authorized retailers available in your region that you can find here https://t.co/FXJ4KFUbJb. We hope this info was helpful.

[Teva Help @TevaHelp]

@AbrahamGreen Hello Michael! We are sorry to hear this. If you could DM us with your order number, email associated with your purchase and your country of residence we would be happy to provide additional information.

[Teva Help @TevaHelp]

@NoeNonsense Hi noe.nonsense, apologies for any misfires! Looks like we followed up with you last year on 10/10/18 to DM us so we could go over your options 😥 Not to worry, although we don't have repair services, if you'd like to DM us now we'll gladly go over some options in detail!

[Teva Help @TevaHelp]

@cecfidz Hello CEC! It looks like you had ordered size 9 on both the items you previously ordered. We hope this helps. If there is anything else we can assist you with feel free to DM us.

[Teva Help @TevaHelp]

@cecfidz Hello CEC! We would be happy to check the status of your order. If you could DM us with your order number and email associated with your purchase, we would be happy to provide additional information.

[Teva Help @TevaHelp]

@emmysykes Our apologies for the disappointment Emmy! Although we don't have info on the Kayenta's return, we'll gladly forward your feedback to our production team. Be sure to keep an eye on the site for availability! Don't forget to check out authorized retailers for their inventory too.

[Teva Help @TevaHelp]

@CanTravWillTrav Hello! We are so sorry to hear that our other team was not able to assist you with this. If you could DM us with details of your encounter we would be happy to see what we can do to remedy this for you.

[Teva Help @TevaHelp]

@TorontoViewer Hello Margret! We recommend checking with our authorized retailers here https://t.co/akepaveDQu to see about their availability of the De La Vina Dos Chelsea Booties. We hope this helps.

[Teva Help @TevaHelp]

@ljsf_75 Hello! We recommend using an antimicrobial soap and warm water and hand washing your sandals thoroughly. You are also welcome to try an almost magical sponge eraser to see if this helps make the white more vibrant. We hope this helps.

[Teva Help @TevaHelp]

@TheDoopScoop Hello González! We are sorry to hear about your Teva's. If you could DM us with your order number, email associated with your purchase, and country of residence, as well as pictures of the shoes, we would be happy to look into this for you.

[Teva Help @TevaHelp]

@bcruhl Hello Brian! We are sorry to hear this happened. If you could DM us with your order number, email associated with your purchase, and your country of residence we would be happy to provide additional information.

[Teva Help @TevaHelp]

@juliebrueher Hello Julie! We are sorry to hear this! If you could DM us with your order number, email associated with the purchase, and your country of residence we would be happy to provide additional information.