TFG

TFG is a South African fashion lifestyle retailer & comprises of 27 fashion-forward brands.

[TFG @TFGZA]

@zenzeh Hey there! We understand your concern regarding the screenshot you've shared.

Please send us a DM with your details, and we'll be happy to check whether the voucher information displayed is linked to your TFG Rewards profile.

We look forward to assisting you. 🌷

[TFG @TFGZA]

@ssokos Hi there! We regret the frustration this situation has caused and would like to assist further. Please DM us your contact details and more information about the return and the R650 deduction so we can escalate this to our Operations Team for investigation and review.

[TFG @TFGZA]

@bonolo79 Hi! We're sorry to hear about your experience and understand your frustration. We have escalated reference CS-3994663 to the relevant team for urgent review. Thank you for bringing this to our attention and for your patience while the matter is being investigated. 💙

[TFG @TFGZA]

@ethanchx Hi there! We're sorry to hear about your experience at Foschini Garden Route Mall, George. This is not the service we expect. Please DM us your contact details so we can escalate this to our Operations Team for review. We're here to help!

[TFG @TFGZA]

@IAmExcellent_ We’re sorry to hear about your concerns and understand how serious this sounds. We’d like to look into this further. Please DM us with the relevant details, including the store and date, so we can investigate, & thanks for bringing this to our attention.

[TFG @TFGZA]

@ThatXhosaGirl Hi Busi! We're sorry to hear this happened. Please contact our specialist team at @friendsofbash on X or email [email protected] for assistance. Kindly DM your order number and a detailed description of the issue so they can help ASAP.

[TFG @TFGZA]

@mahlatseramakg1 Hi there! We're sorry to hear you're unable to DM us. We've logged a new request for the signed contract and assistance with the Samsung device enquiry. Please reference CS-3959912. Our team will get back to you as soon as possible. Thank you for your patience.

[TFG @TFGZA]

@thexchild_ Hey there! We have received your email, and it has been assigned to the relevant department for assistance.
Please allow 24 to 48 working hours for a response.
Should you need any further assistance, please do not hesitate to reach out. We're always here to help. 💙

[TFG @TFGZA]

@mahlatseramakg1 Hi there, we’re sorry for the frustration. Please DM us with your details so we can escalate your request for the signed agreement and assist you further.

[TFG @TFGZA]

@mahlatseramakg1 Hi, we’re sorry for the frustration. Please DM us with more details or email [email protected] so we can clarify the voucher requirements and assist. We're here to help!

[TFG @TFGZA]

@VuyaniPatekile Hi, we’re sorry for the frustration. TFG does not charge you for calling. Collection costs apply when payments are missed, short-paid, or not received by the 1st, covering overdue payments. If you believe a charge is incorrect, please DM us so we can investigate.

[TFG @TFGZA]

@mahlatseramakg1 Hey there! We’re sorry to hear your claim outcome 💙

We’ve logged a request with our Insurance Claims department to assist you further. Your reference number is CS‑3942914 ✨ Please allow 24–48 hours for their response.

[TFG @TFGZA]

@Pretty_Tsholo I’m sorry to hear you’re unable to get through to us 💙
Please send us an email at [email protected]. Once you have your reference number, you can get back to us for further assistance 🌸✨

[TFG @TFGZA]

@Pretty_Tsholo We’re sorry to hear you’re unable to DM us.
Alternatively, you can reach us via:

Email: [email protected]
Telephone: [phone]

We’ll be happy to assist you directly 💙✨

[TFG @TFGZA]

@mahlatseramakg1 Hey there! We’re sorry about the delay.

A ticket has been logged with our Insurance department to assist you. Please allow 24–72 business hours for their response 💙✨

[TFG @TFGZA]

@mahlatseramakg1 Hey! Thanks for providing us with your reference number. Your complaint has been escalated to our claims department. Please check your email for the new reference number. Kindly allow some time for a response, as they are not operating on weekends.