Abdul H

[Abdul H @tFitAlpha]

Hi @Airtel_Presence @airtelindia
I still see the charges of 6k+, where as the usage was as mentioned limited, when I selected the roaming pack for a single day.
It's supposed to charge me for the selected time and day mentioned, but it was auto renewed from your end.

[Abdul H @tFitAlpha]

@Airtel_Presence @airtelindia
What is the process of escalation? The response are vague and just copied and pasted here.

Need escalation right now, you've billed me by activating the IR pack without my knowledge and I'm being harassed to pay 10,000 as bill.

[Abdul H @tFitAlpha]

@Airtel_Presence @airtelindia
What is the process of escalation? The response are vague and just copied and pasted here.

Need escalation right now, you've billed me by activating the IR pack without my knowledge and I'm being harassed to pay 10,000 as bill.

[Abdul H @tFitAlpha]

Please know if my Airtel service is deactivated or disconnected before clarifying and without responding to the 6 question asked above then Airtel will be held responsible for any or all damages and cheating.

[Abdul H @tFitAlpha]

@Airtel_Presence @airtelindia
What is the process of escalation? The response are vague and just copied and pasted here.

Need escalation right now, you've billed me by activating the IR pack without my knowledge and I'm being harassed to pay 10,000 as bill.

[Abdul H @tFitAlpha]

5. Does activation of one day IR pack authorises Airtel to renew it daily ?
6. When buying a service or using an additional paid service from Airtel, does it in any terms overrides customer choice to not use the service and airtel forces the customer to use it ?

[Abdul H @tFitAlpha]

@airtelindia Super fast internet and with super fast automatic renewals of international roaming without you having to activate it. Airtel revenue model has changed and they recover the cost of fastest internet by cheating and charging you with unauthorized addition of IR pack.

[Abdul H @tFitAlpha]

@Airtel_Presence @airtelindia @Airtel_Presence you have charged me erroneously, I've checked my bill summary, and it has discrepancies in it.
Instead of COPY PASTING THE RESPONSE RATHER CHECK WHATS IS BEING ASKED. AND WORK FOR A RESOLUTION.

REALLY TESTING MY PATIENCE HERE WITH YOUR USELESS REP

[Abdul H @tFitAlpha]

@airtelindia Why so generously add the plan to subscription without me opting for it ?

Please care to explain this extortion?

[Abdul H @tFitAlpha]

@Airtel_Presence The package was auto renewed from Airtels end. Hence request you to please remove the charges of IR pack.
If I had to to chose I would have taken month or 15 days pack and saved money. Rather get cheated by Airtel.

Great way to earn money from customers without their consent.

[Abdul H @tFitAlpha]

@Airtel_Presence Please confirm if Airtel automatically renews the IR everyday without actually having to update the pack?

And if at all I had to use the international roaming for more than a day then I would have choose a pack suitable for it, by paying lesses charges for a week or month.

[Abdul H @tFitAlpha]

@Airtel_Presence Hi team,

Please help me understand on this open platform and also confirm that Airtel charges People for international roaming without their consent and also without them choosing the roaming option anywhere.

I activated only once that was day pack and later it was automatic?

[Abdul H @tFitAlpha]

@Airtel_Presence Team I've referred the itemized bill and I see that I've not made any calls, the international roaming was activated multiple times from your end. This has been a automatically renewed without my consent.
The bill is now 10k which I can't pay because of Airtels automatic renewal

[Abdul H @tFitAlpha]

@Airtel_Presence @Airtel_Presence @airtelindia such a fraud 🤥
I activated the IR pack once last month, and after that it's been activated automatically. I've had complained last month as well that I didn't activated it and I've been told that itemized bill is sent to me, my usage was almost Nil

[Abdul H @tFitAlpha]

@Airtel_Presence This what my usage was.

The international roaming pack was activated from your airtel end, I didn't even activate it. I had activated in only once last month, and after that it's always been automatically renewed without my confirmation or acknowledgement.

[Abdul H @tFitAlpha]

@Airtel_Presence International Roaming was charged on my number, without me opting for it? I didn't even call or used the data. But still charged. Why the hell I'm forced charged for this without selecting the roaming package. Airtel has added the package automatically.

[Abdul H @tFitAlpha]

Next day on 4th i got below SMS and So on. Refer to the dates I received the SMS. On top of this no ability to understand what customer is trying to tell regarding incorrect charges.
Due date 16th.
Neither received SMS regarding international roaming data charges.

6/6

[Abdul H @tFitAlpha]

@airtelindia @Airtel_Presence
I brought international roaming package of 1 day and was supposed to be charged for it. But I'm being charged 3 times and then charges as well and being told it's because I chose the 1 day package. I got alerts stating.

1/6

[Abdul H @tFitAlpha]

I reached out to support over WhatsApp and still automated responses from agents like reading it from book. And telling me the charges are right but I've attached the photos. Pack activated on 3rd with confirmation sms from Airtel.

5/6