@SeanXFree@AmericanAir Literally the worse!!!!! Canceled original flight and new flight leaves in 6 but can’t chat or call. God forbid we miss the flight we didn’t choose and we are SOL.
@AmericanAir can’t change my flight that YOU changed, can’t chat, can’t talk to you on the phone, and I can’t make my flight in less than 7 hours. So what should I do? But if I miss it, it’s on me😅
@AmericanAir So your rep says my original flight is “canceled” but I just checked status and it says arrived.Go to change the new flight you put me on, you tell me to contact you but I can’t chat and the phone just tells me it needs to assist customers traveling in 24hrs-I’m in 7
@SouthwestAir we really appreciate the amazing promotion, HOWEVER can you all please do a re design of your entire app. User experience isn’t great and should align more with the desktop/mobile UI. #travel#SouthWestAir