ThatGuyToli

Crypto the dawn of a new financial Era
#kasta

[ThatGuyToli @ThatGuyToli]

So that's how customer service is done @FlySafair for damaging a customer's bag. Not hiding behind vague clauses and blaming everyone else

https://t.co/Yzb5Zt9kIz

[Stephen Fleming @StephenFleming]

Kudos to @AirFranceKLM. They destroyed my wife’s suitcase (stuff happens), so we trudged to the service desk. I was hoping for some duct tape and expected to fill out a form where, maybe, they’d send me twenty bucks in six weeks or so.

Nope! The friendly and efficient clerk apologized for the damage, measured our suitcase, went into the back room, and returned with a brand-new suitcase, the same size, still in the shrink wrap. We swapped the contents right there and rolled out of baggage claim with the new suitcase.

Nicely done. That’s the sort of service I’d expect from Singapore Air, not a European carrier.

(By the way, what happened to @SamsoniteUSA? Apparently they’re no longer gorilla-proof…)

[ThatGuyToli @ThatGuyToli]

@FlySafair turned my brand-new hard-shell suitcase into scrap & called it “normal wear & tear”. A jagged HOLE straight through the shell & a huge dent. They denied my claim. SA Consumer Protection Act says they’re 100% liable. Pics attached. Thread below
@TheNCC_RSA

[ThatGuyToli @ThatGuyToli]

A Simple search says we not the only ones and the @FlySafair keep getting away with it , Everyone here has had the same issue

@JosiahThobejane
@HlopheMvel94839
@BabyThulzZz
@Vanessa84385861
@CMonethi
@IamDJMandla
@Phiwe_N_
@bongilicious22
@SiyaYoriYori
@Fatso_Fabulous
@motlatsi_n
@AdvoBarryRoux
@saarahsallie_

@carteblanchetv , need a consumer story, here you go

[ThatGuyToli @ThatGuyToli]

@Flycemair_desk HI @Flycemair_desk , I was just asking if you guys have the same policy , Does a Hole in the bag constitute normal wear and tear ?

[ThatGuyToli @ThatGuyToli]

@Fly_Airlink @FlyCemAir @LiftAirlineSA @flysaa @flysaa_care And @capeunionmart
you sell some of the toughest luggage in SA. When your customers’ bags get wrecked by airlines who refuse to pay, what do you do? Warranty help? Repair? Replacement?

[ThatGuyToli @ThatGuyToli]

So @Fly_Airlink
@FlyCemAir
@LiftAirlineSA
@flysaa
@flysaa_care be honest: Do ANY of you actually honour proper baggage damage claims under the CPA? Or is “normal wear & tear” the default excuse when a suitcase arrives with a hole big enough to put your hand through?

[ThatGuyToli @ThatGuyToli]

@FlySafair @TheNCC_RSA So you guys are still not budging. There is no legitimate industry standard baggage policy anywhere (including FlySafair’s) that says a structural hole in the shell of a suitcase is normal wear-and-tear.

If so ,Please can you share it with me

[ThatGuyToli @ThatGuyToli]

Hey @FlySafair. My bag came off your flight with a hole torn right through the hard casing. Claim declined , serious structural damage isn't normal wear, and your T&Cs can't override the Consumer Protection Act.Anyone else had their luggage destroyed by FlySafair
@TheNCC_RSA

[ThatGuyToli @ThatGuyToli]

@FlySafair @TheNCC_RSA Unfortunately no such email has come through, please can you resend , My email address is in your DM's

[ThatGuyToli @ThatGuyToli]

@FlySafair @TheNCC_RSA So I supplied you all the info on your DM, Today is 48h Later and still no feedback .

[ThatGuyToli @ThatGuyToli]

@FlySafair @TheNCC_RSA PLease check your DM's

[ThatGuyToli @ThatGuyToli]

@FlySafair @TheNCC_RSA HI it was responded to on 2025/12/21 already and the I escalated again on 29/01/2026 but still no response , So what do we do now?

[Elon Musk @elonmusk]

😂

[The Cell C Guy @TheCellCGuy]

How many of these cellphone's did you have ?

#throwback
#thecellcguy
#cellc
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#sonyeriscsson