@mouldygoldfish We're sorry to read this was the case. If you would like us to look into this at all, please let me know, and send across the previously requested details. ^Elle https://t.co/LTO4XBPUVD
Morning John, thank you for the mention. I'm sorry to read that you experienced delays whilst waiting for our assistance. This is not the service we aim to provide to our members. I would like to look into this further. Could you kindly send us a direct message with your details? Thanks, ^Jayd
Morning, I'm truly sorry to read about the experience you had when waiting for our assistance. This is not the service we strive to provide. I would like the opportunity to look into this. Could you kindly send us a direct message with your details, so I can assist you further? Thanks, ^Jayd
@soreheid Hi Ruby, I'm really sorry you've had some problems logging into your account. Could you pop us a DM with some further details, so we can see how we can help? ^Elle https://t.co/LTO4XBPUVD
Hi Bethany, I'm truly sorry to read of your dad's current wait - I genuinely hope he's doing OK? I can appreciate how concerning it can be waiting so long, especially in warmer weather.
Would you be able to share his name, vehicle reg and contact number via DM, so we can look into this further? ^Elle
@ElMystico Afternoon Dominic, thank you for your message. Could you let me know if you're currently broken down? If so, I would like to offer my help. Could you kindly send us a DM with your details, so I can assist you further? ^Jayd
@leanne70971384 Hi Leanne, thanks for getting in touch. Would you mind popping us a DM with some further details, so we can assist? ^Elle https://t.co/LTO4XBPUVD
@lightboxstudios Afternoon Antony, thank you for the mention. I'm sorry to see that your wife is currently experiencing delays at the moment. I would like to offer my help and look into this. Could you kindly send us a DM with her details. so I can assist further? Thanks, ^Jayd
Morning K.P, I'm really sorry to read of the delays you faced while using our services yesterday. I can appreciate how frustrating this must have been waiting longer than expected.
Would you mind confirming if you've now been seen to? Could I also confirm your vehicle reg, contact number and home details via DM, for me to look into this further? ^Elle
Afternoon Lee, I'm sorry to read about the experience your wife has had when using our service and to see she is still waiting for a response back from our Customer Care team. If you could kindly ask her to send us a DM with her details quoting #149555, I would be happy to look into this? Thanks, ^Jayd
@JulieDique Afternoon Julie, I'm sorry to read that your daughter is currently experiencing delays. I would like to offer my help and look into this. Could you kindly send us a DM with her membership details, so I can assist further? Thanks, ^Jayd
Hi Rose, I'd like to start by sending my sincere apologies to your mother-in-law and also yourself for any worry this caused, and then I'd like to check that she is safe and well and our team did attend her yesterday. If you need us to look into the breakdown in more detail please message us with your mother-in-law's name, membership and vehicle reg, and we'll do all we can to support you both. Thanks, ^Cara