trainline

Europe's leading train and coach app! #trainline

We’re here 8am-6pm Mon-Fri & 9am-5pm Sat-Sun.

[trainline @thetrainline]

Travelling by train this Summer? Check out some of our useful help pages:
🌞Travel info > https://t.co/VeDuRdtYYw
🌞Disruption updates > https://t.co/DHbNW4IURu
🌞Refund options > https://t.co/Ny1cSQyvGH

Need a travel companion? Download our handy app > https://t.co/TqRRAfNy4i

[trainline @thetrainline]

@politicopanther @politicopanther

[trainline @thetrainline]

@politicopanther Hello, as you're travelling, you're unable to refund your ticket. 

I recommend explaining your circumstances to a member of staff to see if they allow you to travel. 

Just so you know, you may be required to book a new ticket to be able to travel. Thanks, Keith

[trainline @thetrainline]

@gouache32106 You're welcome!

[trainline @thetrainline]

@gouache32106 As you were unable to reach your destination, I've requested a refund for the return portion of your tickets. 

The amount of £99.10 will be back in your account within the next 3-5 working days.

Take care.
~James

[trainline @thetrainline]

@gouache32106 Can you confirm if you were able to reach Manchester Piccadilly on your outbound service? 

Thanks,
~ James

[trainline @thetrainline]

@gouache32106 Hi there,

Please DM us or share your account details in here > https://t.co/Dvt7hF93Y7 and I'll see how we can assist you.

Thanks,
~James

[trainline @thetrainline]

@gouache32106 Hi there,

Please DM us or share your account details in here > https://t.co/Dvt7hF93Y7 and I'll see how we can assist you.

Thanks,
~James

[trainline @thetrainline]

@n3cromonger Hello, I'm sorry to hear your seats are so far apart. The system will do its best to allocate you seats together and match your preferences however, this can be limited by availability.

I recommend attempting to find seats together in the non-reservable carriage. Thanks, Keith

[trainline @thetrainline]

@mcab001 Hi there,

Please DM us or share your account details in here > https://t.co/Dvt7hF93Y7 and I'll see how we can assist you.

Thanks,
~James

[trainline @thetrainline]

@t_harwood1980 Hi Thomas, 

The ticket won't be viewable on their public system as it was an escalated case. 

I've emailed you with further details. 

Thanks,
~ James

[trainline @thetrainline]

@ArianeTodes @FlixBus Hi Ariane, 

Here's a link to the FlixBus 'contact us' page > https://t.co/dzLLE9BdVP 

Thanks,
~ James

[trainline @thetrainline]

@louisdevenny As mentioned digital tickets aren't available for all routes, and this would also include travel though London Underground as they don't issue electronic ones as yet. Thanks, ~Cat

[trainline @thetrainline]

@gouache32106 On trains with reservations, most seats can be booked. Some are not able to be reserved, so travellers with flexible tickets can hop on without causing any issues. 

I recommend talking to a member of staff when you travel so they can help you find a quiet carriage. Thanks, Keith

[trainline @thetrainline]

@louisdevenny Hi Louis, some journeys don’t have digital tickets. When were you planning to travel to Heathrow? Thanks, ~Cat

[trainline @thetrainline]

@MikeBooksNSport I haven't done anything but I'm glad that Leah was able to assist you. Take care.
~Lorcan

[trainline @thetrainline]

@Greg1954 Hi there,

You're able to pay using MasterCard via our site/app. I'd suggest uninstalling the app, restarting your device, and reinstalling the app. This will ensure you have the latest
version installed, along with clearing the cache and cookies.

Thanks - Gareth

[trainline @thetrainline]

@MikeBooksNSport You're welcome. Once you filled out the form, please let me know and I'll look into it for you. Thanks.
~Lorcan

[trainline @thetrainline]

@MikeBooksNSport Please share your account details in here > https://t.co/BE63TaIMJ2, and I'll see how we can assist you. Thanks,
~Lorcan

[trainline @thetrainline]

@MikeBooksNSport Refund requests for physical tickets need to be sent to us, as they have monetary value. Once we receive them in our office, please allow up to 5 working days for the money to return to your account. Can you tell me more about the questions you're referring to? Thanks. ~Lorcan

[trainline @thetrainline]

@MikeBooksNSport Hi Michael, sorry to hear your journey was disrupted. Not all refunds are possible via your account. Can you confirm if you were able to use your tickets on another service to reach your destination? Thanks. ~Lorcan