@TMobile do you train your agents to actually NOTATE the account? Or do you guys like customers saying the same exact thing each time….?
#OnHold#HoldingOn
@TMobile we even tried calling from an additional phone. Both are playing the elevator music in sync. Smh, it’s like you guys strategically manipulate.
@TMobileHelp@TMobile - over 40 minutes on hold, this is a record! As soon as this is over, we are going to @Verizon - I’d rather pay the additional cost for real service.
@TMobileHelp Yea, we did that. Guess what…? STILL NO REPLY. Currently on hold over 30 minutes waiting with 611 - and NO, they don’t have the call back feature
@TMobile we want to thank you for the 11-years of service. But after 3-weeks of the same issues, as soon as you resolve my issue, we will be breaking up.
@BankofAmerica is it just me, or customer service isn’t what is used to be... ? 3 employees all holding hands and not a single one to help. Oh, this was your location in Springfield and Merrick BLvD queens Ny