The CX Master

The CX master account is created to share concepts, notions, knowledge and updates about the important topic of Customer Experience (CX)

[Etesalat_Innovations @EI_offical]

In the highly competitive dynamic markets , customer experience is a science, EI is proud to partner with the prestigious knowledge hub “The CX Academy” for an upgraded experience to our customers

#EI #CX #CustomerExperience #Partnership #ICT #strategy #transformation

[Etesalat_Innovations @EI_offical]

Out of our deep belief in Customer Experience, EI gifts our markets with :

A- Customer Experience Educational Programs
B- Customer Experience Transformation Support and
C- Customer Experience Strategy and Audit 🎖️

#Cx #ICT #transformation #education #strategy

[EICXforum @EicXforum]

An inspiring thought leadership keynote by Prof. Hany Mokhtar — globally known as “The CX Master” sharing CX business relevance as the competitive edge in the digital era.
#CX #thoughtleadership #transfornation

[EICXforum @EicXforum]

Jean Najm applauding @etesalatinnovations partnership while sharing Avaya focus on top notch CX solutions on customer Journeys and AI-powered platforms like Avaya Infinity™️ to scalable solutions such as Avaya Aura®️
#Avaya #CustomerExperience #AI #CX #EnterpriseTechnology

[Etesalat_Innovations @EI_offical]

An inspiring thought leadership keynote by Prof. Hany Mokhtar — globally known as “The CX Master” sharing CX business relevance as the competitive edge in the digital era.
#CX #thoughtleadership #transformation

[Etesalat_Innovations @EI_offical]

Etesalat Innovation Annual Elite Iftar bringing together CX thought leadership with ICT key players in a “ Food for thought” Ramadan gathering

@theCXmaster #innovating_tomorrow #CX #ICT

[Etesalat_Innovations @EI_offical]

Jean Najm applauding etesalatinnovations partnership while sharing Avaya focus on top notch CX solutions on customer Journeys and AI-powered platforms like Avaya Infinity™️ to scalable solutions such as Avaya Aura®️

#Avaya #CustomerExperience #AI #CX #EnterpriseTechnology

[Hany Mokhtar @HanyMokhtar1]

Congrats to my American university in cairo executive students on their well deserved graduation on the startup educational certification powered by CX Basics and Customer Journey mapping

Another Cohort of entrepreneurs

#startup #CJM #CX #business

[Etesalat_Innovations @EI_offical]

Eng. Hossam Saleh’s opening speech at EI CX Leadership Board. EI is shaping a new era of CX.

Powered by a global network & an end-to-end CX solutions suite led by CX world-class Expert Prof. Hany Mokhtar, EI stands as a global player with a proud Arab identity
#CX

[EICXforum @EicXforum]

🧩 Mapping the Customer Experience (CX) Puzzle Pieces Together

Customer Experience transformation is not a single initiative nor a project only — it’s a complete ecosystem of strategy, culture, technology, CX design and CX Governance.

#CX #Strategy #CXM #Employeeexperience

[EICXforum @EicXforum]

The Leaders Joining Heads!

In a highly informative Panel led by Prof. Hany Mokhtar (Chief Transformation & CX Advisory)
Co-moderated by Ms. Nada Saleh (EI CX Specialist) with the presence of:

- Jean Najm from Avaya
- ⁠Mohamed Amin from Nexthink
- ⁠And Shaheen Haque from Zoom

[EICXforum @EicXforum]

“EI and the Power of Our Experience Surprises”

The Leadership Board Forum design was surely Guests centric.

As part of our focus on the honorable guests, we have introduced an “Elite” gift raffle on selected niche symbolic gift items.

#CX #raffle #surprise #nexthink #elite

[EICXforum @EicXforum]

Highlights: CX Leadership Board by Etisalat Innovations.

Prof. Hany Mokhtar.
Avaya. HPE. Nexthink. Zoom.
AI, DEX & unified experiences shaping the future of CX.

Relive the highlights. Reinforce the vision. Redefine the future of CX.

#CX #CXLeadership #DigitalTransformation

[EICXforum @EicXforum]

leaders at the CX Leadership Board: “The Power of Our Experience.” Shape the future of CX through data & innovation.

📅 10 Feb 2026 📍 Park Hyatt Jeddah
Partnered with: Avaya, CX Academy, HPE, Nexthink, Zoom

Register: https://t.co/Gcl3tAw46U

[EICXforum @EicXforum]

Prof. @HanyMokhtar1 as Keynote Speaker for the CX Leadership Board!
With 33+ years of leadership and creator of the 4Es CX Framework, he bridges scientific rigor with real-world execution.
📅 10 February 2026
📍 Park Hyatt Jeddah – Al Sohba Hall
Register: https://t.co/7fkgwYBbvP

[EICXforum @EicXforum]

The future of CX, digital transformation, and cloud innovation is happening in Jeddah! 🇸🇦 Join top experts for a curated leadership dialogue.
📅 10 Feb 2026
📍 Al Sohba Hall, Park Hyatt Jeddah
🔗 Register now: https://t.co/7fkgwYBbvP

[EICXforum @EicXforum]

Join us at the Customer Experience Leadership Board to explore how CX becomes a core driver of business performance and brand growth.
📅 February 10
📍 Park Hyatt Jeddah – Al Sohba Hall

REGISTER NOW!
https://t.co/7fkgwYBbvP

[EICXforum @EicXforum]

CX management isn’t a theory—it’s a game you have to win! 🎮
Join the CX Master Mind Board Game at EICXDAY to tackle real-life challenges, spark collaboration, and boost customer happiness.
📅 Feb 10
📍 Park Hyatt Jeddah
🔗 Register: https://t.co/7fkgwYBbvP

[EICXforum @EicXforum]

Join us at the Customer Experience Leadership Board as we explore how CX evolves from aspiration into a strategic, science-led mandate.
February 10
Park Hyatt Jeddah – Al Sohba Hall
👉 Register now and be part of the CX leadership dialogue.
https://t.co/7fkgwYBbvP

[EICXforum @EicXforum]

EI is proud to launch the CX Leadership Board! A massive thanks to the experts, partners, and teams who integrated IT Managed Services into the CX landscape.
#CX