Andrewn178

[Andrewn178 @Thee_Jokers]

@Samsung @SamsungMobileUS @UPS

[Andrewn178 @Thee_Jokers]

Day 17. Holding unopened package while @Samsung @SamsungMobileUS ghosts Case 390963428. Order #US260713-93207519 @UPS is silent on Case C-0380378920. is stuck in limbo because Kimberly G & Matthew Levesque deserted my situation. Need a human override today."

[Andrewn178 @Thee_Jokers]

@SamsungMobileUS @UPS @SamsungMobile @Samsung @bbb_us

[Andrewn178 @Thee_Jokers]

"@SamsungMobileUS @UPS Following up on order US260713-93207519. Samsung Case 390963428 is completely ghosted me. Meanwhile, UPS Case C-0380378920 has grown quiet. Deserted by Kimberly G & Matthew Levesque at UPS. Need an actual resolution update now."

[Andrewn178 @Thee_Jokers]

@SamsungMobileUS @UPS @SamsungMobile Disappointed with @Samsung . After exhausting all customer service options, I’m officially filing a formal complaint with the @BBB_US. Consumers deserve real solutions, not endless runarounds. 📄⚖️ #CustomerService #ConsumerRights #Samsung

[Andrewn178 @Thee_Jokers]

@Samsung @SamsungMobile @UPS

Disappointed with @Samsung . After exhausting all customer service options, I’m officially filing a formal complaint with the @BBB_US. Consumers deserve real solutions, not endless runarounds. 📄⚖️ #CustomerService #ConsumerRights #Samsung

[Andrewn178 @Thee_Jokers]

@SamsungMobileUS @UPS

[Andrewn178 @Thee_Jokers]

@Samsung This is a formal reminder regarding the 12:00 PM CST deadline today for order #US260713-93207519

(UPS Tracking: 1ZAC65253525804541). I require a resolution update on this pending matter." 15 days and no resolution.

Contacting BBB regarding this no resolution

[Andrewn178 @Thee_Jokers]

@SamsungSupport @UPS

[Andrewn178 @Thee_Jokers]

Day 15 of zero resolution. @SamsungSupport has been completely dark on order #US260713-93207519. @UPS leadership admitted driver error under Master Case C-0380378920, yet Samsung refuses a manual override to fix my trade-in. Filing a formal BBB complaint at high noon today. 🧵👇

[Andrewn178 @Thee_Jokers]

@SamsungSupport @UPS The UPS package remains completely unopened & factory-sealed. It will stay that way until @SamsungSupport overrides their system bug and honors my trade-in. I refuse to open a product that corporate software treats as a return. Make it right.

[Andrewn178 @Thee_Jokers]

@UPS @SamsungSupport @UPShelp Next stop is the BBB if @SamsungSupport doesn't execute a human override on #US260713-93207519.

[Andrewn178 @Thee_Jokers]

Day 14. @UPS Corporate wants to call an absolute system breakdown my "concern" like it's a minor opinion. A driver error broke a real contract and canceled my preorder. Stop making light of an operational failure. Fix your backend glitch @SamsungSupport. Case C-0380378920

[Andrewn178 @Thee_Jokers]

@UPS @SamsungSupport .@UPSHelp closed my old tickets and shifted to Master Case C-0380378920 to dodge auto-closure, but changing numbers doesn’t change the facts. A driver error broke a real purchase. No more corporate buzzwords or "concerns." I need a human override from @SamsungSupport.

[Andrewn178 @Thee_Jokers]

@SamsungSupport @UpsHelpHQ_ @Samsung

[Andrewn178 @Thee_Jokers]

Day 13. @SamsungSupport front-line agents call my canceled preorder a "rare case that needs a lot of time to investigate." Meanwhile, leadership remains silent. I'm still here holding an unopened box. Do your jobs & issue a human override. Order #US260713-93207519
@UpsHelpHQ_

[Andrewn178 @Thee_Jokers]

@SamsungSupport @UpsHelpHQ_ Note: August 19, 2026 5:24am
Package still unopened. It will remain this way until @UpsHelpHQ_
@Samsung

[Andrewn178 @Thee_Jokers]

@SamsungSupport @UpsHelpHQ_ @SamsungSupport @UPSHelp It has been nearly 2 weeks since a courier scan error broke my preorder. I have the unopened box, but zero corporate outreach to fix my account terms. How are we going to make this right? Manual override needed: #US260713-93207519 Case C-0380378920

[Andrewn178 @Thee_Jokers]

@SamsungSupport @UPShelp Unopened since 8/7/26 & it will stay this way until @UPSHelp and @SamsungSupport make things right!

The Mess:

A UPS driver's accidental RTS scan broke the backend.

The Fix:

@SamsungSupport needs to manually override and reinstate my preorder.

[Andrewn178 @Thee_Jokers]

Starting a new week & order #US260713-93207519 is still stuck in automated limbo. Holding an unopened product while @SamsungSupport is silent on fixing a backend glitch caused by @UPSHelp. Escalated to leadership under UPS Case C-0380378920. Need a human override today.