The Jukebox Kings

The Jukebox Kings Wedding Band Ireland are a full time, professional Wedding and Corporate function band.We offer Band,DJ and complete entertainment services.

[The Jukebox Kings @TheJukeboxKings]

3 times now I have contacted 1901 and followed the process for renewing customers and 3 times was advised the waiting times exceeded 20 mins to talk to an agent and 3 times the call was promptly ended by your company. Apologies are meaningless without resolution.

[eirCare @eircare]

@DigitalGardenIR Hi,
We are experiencing a very high volume of calls in our departments in our call centers at the moment. We are aware the call waiting times are longer than usual and we apologize.
-Jane

[The Jukebox Kings @TheJukeboxKings]

@Jessica63797418 @eircare @eircare Agreed Jessica, I have attempted 3 times this morning to follow the 1901 route only to be cut off when advised the wait time is over 20 mins. The only number that answered was new Sales who would not deal with my query regarding renewing my contract.

[The Jukebox Kings @TheJukeboxKings]

@teresaomeara @eircare I tried and got through on that number and was told by male agent to go to customer care 1901 again. Even though clearly stated they were not answering calls.

[The Jukebox Kings @TheJukeboxKings]

There are several people who have recorded that calls are being dropped this morning. I don't dispute that your agents are working hard. But please don't dispute that calls are being dropped when I have had my calls dropped twice. I never stated it was your agents dropping calls.

[eirCare @eircare]

@TheJukeboxKings Hi,
Our agents are not dropping calls, all of our agents are working extremely hard to deal with each customer as best we can. We are receiving a very high volume of calls and we do apologize.
-Jane

[The Jukebox Kings @TheJukeboxKings]

@eircare There are several people who have recorded that calls are being dropped. I don't dispute that your agents are working hard. But please don't dispute that calls are being dropped when I have had my calls dropped twice.

[The Jukebox Kings @TheJukeboxKings]

@eircare @DigitalGardenIR We are unable to arrange or schedule callbacks via our online channels. In order to schedule a callback, you need to speak to Customer Care directly. How do you reach Customer Care when you keep dropping the calls????

[The Jukebox Kings @TheJukeboxKings]

@eircare @DigitalGardenIR You are dropping customer calls when we eventually negotiate your process. Your Eircare support provide standard response. "We are unable to arrange or schedule callbacks via our online channels. In order to schedule a callback, you need to speak to Customer Care directly".

[The Jukebox Kings @TheJukeboxKings]

@DrEmmaBurrows @eircare Similar problem, looking to renew my contract. I managed to speak to the Sales Team who advised me to follow the standard 1901 process. Dropped my call twice. Clearly they only interested in dealing with New Business Sales Targets. Existing Customers don't Matter

[The Jukebox Kings @TheJukeboxKings]

@eircare I have sent messages DM directly to eircare without any meaningful response. Is there no Customer Loyalty Team interested in Retaining Business????

[The Jukebox Kings @TheJukeboxKings]

@eircare Hi Their my contract is up for renewal on 14th of this month. I have tried calling the numbers provided on my Bill went through the options, provided my account number. Was advised there was a 20 min wait time and then the call was dropped twice. Sales uninterested too!

[The Jukebox Kings @TheJukeboxKings]

@gear4music What are the benefits of a VIP account and how can I access them?

[The Jukebox Kings @TheJukeboxKings]

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[The Jukebox Kings @TheJukeboxKings]

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[The Jukebox Kings @TheJukeboxKings]

@maryCyPsy @JuliaDavidson13 @BarryOSullivan @fipman Congrats Mary.

[The Jukebox Kings @TheJukeboxKings]

@aoifegracemoore "The Chief Medical Officer, Tony Holohan, said that there is now different advice for different situations on the so-called two-metre distancing rule." Verbatim from your paper.
There is no mention of a one meter rule as per your tweet.

[The Jukebox Kings @TheJukeboxKings]

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[The Jukebox Kings @TheJukeboxKings]

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[The Jukebox Kings @TheJukeboxKings]

@eircare How can I resolve a tech issue with my TV Netgem??? I have been trying for weeks to get a response???

[The Jukebox Kings @TheJukeboxKings]

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[The Jukebox Kings @TheJukeboxKings]

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