Sam Grindle

[Sam Grindle @TheSamGrindle]

@adambedford @HeartInternet Hey Adam, I can access the dashboard now. Bit slow but seems to be working ok. Best of luck

[Sam Grindle @TheSamGrindle]

@HeartInternet I'm getting the white screen of death on https://t.co/fQQct2HlQe and your chat isn't working. Can you let me know what the issue is, as this is my only way of contacting you?

[WordPress @WordPress]

WordPress 6.1 was released last week. What are your first impressions? https://t.co/VjtIy0exms #WordPress

[Sam Grindle @TheSamGrindle]

@HeartInternet Please look at ticket 1303130126 urgently. I need to order new products and renew other products but I'm still locked out of my account due to none payment of CANCELLED services.

[Sam Grindle @TheSamGrindle]

@HeartInternet Please look at ticket 1303130126 urgently. My account has been suspend due to none payment of cancelled products. Also you seem to have taken the money for these cancelled products twice which really takes the p**s. Please can you re-activate my account ASAP.

[Sam Grindle @TheSamGrindle]

@HeartInternet I've been waiting for a reply to ticket 1711290410 for 24 hours now. It's a simple request so I'm bit worried as to why it's taking so long - can you help?

[Sam Grindle @TheSamGrindle]

@HeartInternet Live chat isn't working 'Our chat is currently offline.' I will try a phone call but I get the feeling I will be back here asking for help

[Sam Grindle @TheSamGrindle]

@HeartInternet can you give support a nudge re ticket 1711290410 please

[Sam Grindle @TheSamGrindle]

@HeartInternet Still nothing and site is down as I can't renew SSL without support. Can you give them another nudge please?

[Sam Grindle @TheSamGrindle]

@HeartInternet my account has been de-activated due to none payment of cancelled services. How can I regain access as I don't wish to pay for cancelled services?

[Sam Grindle @TheSamGrindle]

@HeartInternet Please can you look at ticket 1711290410 urgently. SSL has expired despite your system showing an expiry date of next month. Support are unresponsive

[Sam Grindle @TheSamGrindle]

@HeartInternet your control panel is really slow and sometimes times out. Nothing on system status - can you look at this please?

[Sam Grindle @TheSamGrindle]

@HeartInternet Once again an SSL renewal has failed leaving a site unreachable. Please sort ticket 1811020263, which I raised this on 2 Nov 2018, ASAP.

[Sam Grindle @TheSamGrindle]

@HeartInternet But it's been over 4 hours since a meaningful update. Come on, surely after changing hardware for 4 hours you can at least tell us what hardware it is?

[Sam Grindle @TheSamGrindle]

@HeartInternet Can you explain what hardware is being replaced please? (attempt number 2 for an answer)

[Sam Grindle @TheSamGrindle]

@HeartInternet Can you explain what hardware is being replaced pleased?

[Robert 🇺🇦 @robwatts]

@shanelord_ @HeartInternet @andymogg I called their support line. They were remarkably candid, I said I’d likely be looking to move services after this latest episode and he replied “ I don’t blame you really!” They seem pretty fed up there for sure. Not good.

[Jonathan Chappell @graphiczweb]

@HeartInternet Please can all #heartinternet #resellers like and retweet and add to this to really show @HeartInternet what pain and damage they are causing.

[Sam Grindle @TheSamGrindle]

@HeartInternet 5 hours with no update on a serious issue like this is unacceptable. Please provide an honest update.

[RW @rob_williams85]

@HeartInternet You mean, there has been an issue since 3am and the status page is wrong and no one was looking at it over night because you don’t really operate 24/7 so it will be updated once someone arrives and looks at it - and we all know that HIs definition of shortly is usually days.