SnowCloud Services

SnowCloud Services provides Southeast Alaska residents and businesses with fast, reliable internet and offers a full range of business IT services. 907-789-0048

[SnowCloud Services @TheSnowCloud]

Over the last few years, we created a wireless backbone from the valley to downtown that provides easy internet access in Juneau & Douglas harbors, houses & businesses. And our network is still growing! Find out more at https://t.co/ESnGcO0635. And check here for service updates.

[SnowCloud Services @TheSnowCloud]

https://t.co/eBQSQwKTw0

[SnowCloud Services @TheSnowCloud]

Services on our network were temporarily unavailable starting around 9:15 PM tonight. We have done a partial restore of services and things should be working once again.

The problem appears to be a larger area wide problem effecting several internet Providers and Cellular Providers. It is our understanding that many people in Juneau are without communications completely.

Currently you can expect higher latencies until the problem is resolved.

We will keep you informed if we receive anymore information on the matter.

[SnowCloud Services @TheSnowCloud]

There is currently an outage effecting our Juneau Datacenter. Someone is enroute to determine the cause. We hope to have things operational shortly.

[SnowCloud Services @TheSnowCloud]

2/2 If that does not get you back online, please give us a call at 907-789-0048. 
 Thank You

[SnowCloud Services @TheSnowCloud]

All services should be back up and running.  There was a hardware issue in our main data center that caused the outage.  This has been remedied and you should be back online.  If you are still experiencing issues please reboot your wireless router. 1/2

[SnowCloud Services @TheSnowCloud]

We are experiencing an outage at the moment. We are actively investigating and will give an ETA as soon as we identify the problem

[SnowCloud Services @TheSnowCloud]

We will be failing over several pieces of equipment in our data center to the new power distribution and back up system we have installed. Starting at 6am through about 630 am, you can expect brief periods of downtime as our systems are moved and re-energized.

[SnowCloud Services @TheSnowCloud]

(2/2) As we know more information we will post it and try to keep everyone informed as best we can.

[SnowCloud Services @TheSnowCloud]

@alaskacomm has informed everyone via Twitter that they are suffering a state wide disruption in services. This is causing issues with not only our internet feeds but also the ability to make and receive phone calls on certain cell networks and land lines. (1/2)

[SnowCloud Services @TheSnowCloud]

We Have Moved Our Office to:

2760 Sherwood Lane Suite 2B
Juneau, AK 99801

Our mailing address is :

PO Box 33957
Juneau, AK 99803

If you need assistance, please contact us at 907-789-0048
M-F 8:00 am – 5:00 pm
closed for lunch 12:00 pm -1:00 pm

[SnowCloud Services @TheSnowCloud]

(2/2) If you are still experiencing issues after the reboot, reach out to us for further assistance at 907-789-0048 or [email protected]

[SnowCloud Services @TheSnowCloud]

Greetings,

The Driver rollback is complete. If you are still experiencing connectivity issues please reboot your wireless router and try your internet again in a few minutes. (1/2)

[SnowCloud Services @TheSnowCloud]

Anyone with a white or black Cambium router will have limited connectivity for the next few minutes as we fix a driver issue that occurred on an automatic update last night.

[SnowCloud Services @TheSnowCloud]

We are experiencing intermittent network issues affecting parts of Juneau and Hoonah. Technicians have identified the issue and are fixing the devices as we speak.

[SnowCloud Services @TheSnowCloud]

If you require assistance with internet or billing issues, please call 907-789-0048 and leave a detailed message with your name, phone number and physical address as well as a brief description of the issues you are experiencing and we will get back to you as soon as we can.

[SnowCloud Services @TheSnowCloud]

Greetings SnowCloud Customers,

Our offices will be closed in observance of the Christmas holiday on Friday, Dec 24.

[SnowCloud Services @TheSnowCloud]

We are currently experiencing a weather related outage affecting parts of Juneau and all of Hoonah. Crews have been dispatched and we hope to have service restored shortly.

[SnowCloud Services @TheSnowCloud]

All services should be restored. We appreciate your patience.

[SnowCloud Services @TheSnowCloud]

We are currently experiencing a power related failure at one of our sites resulting in widespread outages. Our technicians are already on site and working to resolve this issue. We hope to have things back up shortly.