Truespeed

Bringing the South West guaranteed full-fibre broadband you can rely on.

[Truespeed @theTRUESPEED]

@weirdfishes86 Good afternoon Holly. I'm sorry to hear this; are you still experiencing issues? If so, I would recommend giving our friendly Bath contact centre a call on 01225300370 when home for us to look at your service with you.

[Truespeed @theTRUESPEED]

@tbone035 Hi Tony, was this extra node rented from us? If so, I'd recommend giving our team a call on our usual number of 01225 300370 to troubleshoot this. I'd recommend contacting the manufacturer if the node is one bought by yourself.

[Truespeed @theTRUESPEED]

@chris_in_wells Thanks, Chris. I've passed this onto our relevant team.

[Truespeed @theTRUESPEED]

@The_DigitalView Good afternoon. You can rent the mesh system we offer, or buy a mesh system yourself to increase the wi-fi range, which is the type of wi-fi extender we recommend. If it's one or two rooms that need better coverage, something like a powerline adapter may be more suitable.

[Truespeed @theTRUESPEED]

@cjfelt13 Hi Carla, I am liaising with our install team about this and will be back in touch with you via email.

[Truespeed @theTRUESPEED]

@Thornski78 Hi Simon, we're sorry to hear that you weren't able to get through to our Customer Care team. We did have an outage Saturday. We have contacted all effected customers and the outage should now be resolved. If your service is still down, please give us a call on 01225 300 370

[Truespeed @theTRUESPEED]

@nachorennie Good morning Nat, if you are still experiencing this, please do call our friendly, local team on 01225 300370 and we'll be happy to help.

[Truespeed @theTRUESPEED]

@Glyynnn Good morning, our local contact centre were open on Saturday, 8am until 6pm and I'm hopeful you spoke to us then. If not, please do call us on 01225 300370 and we can take a look at this with you.

[Truespeed @theTRUESPEED]

@Glyynnn Good morning, I'm sorry to hear about this. We are open on Saturdays between 8am and 4pm so I'm hopeful you spoke to us then.

[Truespeed @theTRUESPEED]

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[Truespeed @theTRUESPEED]

@superwilfy45232 Sorry to hear that it's stopped working. Please contact out Customer Care team on 01225 300 370, so that we can look into this. You can use your own router and Mesh system, however we cannot guarantee the compatibility with our service or offer any support on the devices

[Truespeed @theTRUESPEED]

We're delighted to be announced as a finalist for the Best Customer Experience award at this year's ISPA Awards!

[Internet Services Providers Association (ISPAUK) @ISPAUK]

Congratulations from ISPA to the finalists of the Best Customer Experience category at the ISPA Awards 2024 - @Be_Fibre , @Brsk_uk , @theTRUESPEED , @homeunityio , @ConnectFibre, and toob!

This category is kindly sponsored by @CalixHQ

[Truespeed @theTRUESPEED]

@AndyL890516 HI Andy, an out of hours team and a current service page are indeed things we may have in the future.
For outages, we do send text messages to those affected, to keep them updated on fixing the issue.

[Truespeed @theTRUESPEED]

@AidenJEvans89 Hi Aiden, I'm sorry to hear about this. I would recommend giving our helpful local contact centre a call about this, for us to troubleshoot this with you.
We're open now on 01225 300370, until 6pm today.

[Truespeed @theTRUESPEED]

@helenisaspoon Hi Helen, I'm glad from your tweet minutes later that the service came back quickly.
We do have helpful technical support on our website as some issues can be fixed without our involvement: https://t.co/3NLAxWRX8I

[Truespeed @theTRUESPEED]

@ozric888 I'm glad to hear you were back up and running Saturday afternoon!

[Truespeed @theTRUESPEED]

@ozric888 It would be a 'no reply' text, I'm afraid. That is the only number we provide, yes.

[Truespeed @theTRUESPEED]

@ozric888 I have just phoned our number (01225300370) and it does have a pause before connecting but then does provide the four options. Was it this number you called?

[Truespeed @theTRUESPEED]

@ozric888 With the Wedmore outage we are making good progress with the repair and have issued a text update just now, stating service to resume within the next few hours.
We are receiving calls today. Which option are you selecting?

[Truespeed @theTRUESPEED]

@ozric888 That is strange. I have had calls still come through. Would you please be able to send us a DM with your phone number and I can call you?