Eric Tholomé

[Eric Tholomé @tholome]

@RailService @RailService , could you address my specific question and example above please?

[Eric Tholomé @tholome]

Hey @RailService, is it normal that your App doesn't show the 1st class supersaver prices in the search results when they're lower than all other prices? Your website does.

[Eric Tholomé @tholome]

@RailService Thanks for the quick reply @RailService. Can you address my specific question and example: as I'm trying to buy a ticket, your website shows me that I can get a better price and better service (in 1st class), but your App doesn't. Is that a temporary bug or expected?

[Eric Tholomé @tholome]

@DeepSQUAREio, It's been eerily quiet the past few months... What's up?

[Eric Tholomé @tholome]

@Airbnb 6 months later, looks like it's gone. What happened @Airbnb? Was it just a PR stunt with no intention to offer this permanently, or at all?

[Eric Tholomé @tholome]

If you're like me, you're always short on time. Fear not, @SocieteGenerale has the solution. Just add extra days at the end of the month!

It'd be funny if it wasn't coming from the code base that's also protecting all my money...

[Eric Tholomé @tholome]

Hey @madebygoogle, we were DMing because we were trying to sort out the repair of my Pixel 6 after 2 failed repair attempts in your maintenance center, but you abruptly stopped chatting because I was roaming in Switzerland... Not helpful.... Can you re-engage please? Thanks!

[Eric Tholomé @tholome]

Hey @CoachUSABus, your bus to the airport didn't show up after 15 minutes of waiting so we got into an Uber. We kindly asked for a refund but you said no. Is this really the kind of customer experience you're striving for?

[Eric Tholomé @tholome]

Pretty proud of our new features and more generally helping the world weather the current uncertain times. https://t.co/zGuKDIuU78

[Eric Tholomé @tholome]

Hew @FlySWISS, this from your website looks very suspicious to me.. No checked luggage in Economy Flex and Business??

[Eric Tholomé @tholome]

I don't tweet very often but since many folks have been asking about our Community #Mobilityreports, I thought I'd share this video that we just made to explain what they are and how we protect privacy with #DifferentialPrivacy https://t.co/WGlJZIObGd

[Eric Tholomé @tholome]

#YFSPoY, imagine we have a revolution in 2020 and you become President of the World. What is the first thing you change?

[Eric Tholomé @tholome]

Just stumbled on this @Dell: https://t.co/kzInOFejX4. You must be kidding? Only my Dell laptop does this, after 2 years!! Please contact me.

[Eric Tholomé @tholome]

@dell, you're completely letting me down. Your bot won't reply anymore. I have a dangerous swelling battery that needs urgent replacement. Please help!

[Eric Tholomé @tholome]

@dell, you're completely letting me down. Your bot won't reply anymore. I have a dangerous swelling battery that needs urgent replacement. Please help!

[Eric Tholomé @tholome]

Hey @Dell, I have another dangerous expanding battery in my XPS15. I went to @DellCares as per your recommendation last year, but your bot closed the conversation prematurely there and I can't get any further replies. How do I chat with a human?? Thanks!

[Eric Tholomé @tholome]

Hey @Dell, I have another dangerous expanding battery in my XPS15. I went to @DellCares as per your recommendation last year, but your bot closed the conversation prematurely there and I can't get any further replies. How do I chat with a human?? Thanks!

[Eric Tholomé @tholome]

Bonjour la @Fnac ! Comment je fais pour contacter la fnac Bercy Village par email ? Ils ont fait deux erreurs sur un achat et m'ont contacté par email mais depuis ne répondent plus malgré 7 relances !

[Eric Tholomé @tholome]

@British_Airways can we get an update on case 19390026? It's been more than a month...

[Eric Tholomé @tholome]

@Uber_Support est-ce que je peux commander un Uber pour un ami qui est avec moi mais avec qui je ne voyagerai pas (je n'ai pas besoin d'un Uber en même temps)?

[Eric Tholomé @tholome]

@jalfern Glad you made it to Colmar!

[Eric Tholomé @tholome]

@therealfitz Been thinking about you a lot recently :-). I still have the team tee-shirt 😀. Thanks for having been visionary.