Thorn

Father, Animal Lover, Horror Movies, Zombie Fanatic, Halloween, Former Comic Book Colorist, Gamer, FFXIV, Computers, Reading, and so on.

[Thorn @Thorn_Thirteen]

@Instacart @fidjissimo @InstacartHelp If you'd like to see the order... it should help you in your customer service efforts. For the record, the beans which I can't eat cost me $3.65. I don't expect restitution, I'll just absorb the loss. You know, because according to you I lack integrity if I report your mistakes.

[Thorn @Thorn_Thirteen]

I am an @Instacart+ member, so many errors. They keep track of YOUR problems. If you point out their mistakes, they send you to a fraud department and insult you. I report I got somones medicine, and they punished me. Not the drivers. Next 2 orders? BITH BAD. See pics attached.

[Thorn @Thorn_Thirteen]

@Instacart @fidjissimo @InstacartHelp I thought I would give you an update since you are not giving me one despite claiming you are here to help. TODAYS order contained a bag of ripped open beans, and a bottle of ginger ale I did not pay for. I'm telling you here so you don't insult me and my integrity In the App.

[Thorn @Thorn_Thirteen]

@bornjamerican90 @Instacart @fidjissimo The bag that tore open in front of my garage while bring dropped off fell into firt and residual rock salt. Even if that wasn't the case hiding it in their delivery picture & sending you to the fraud department for reporting it , thats where the issue lies. Try to keep up.

[Thorn @Thorn_Thirteen]

@bornjamerican90 @Instacart @fidjissimo While I truly appreciate your attempt at sarcasm. I font care how B&J package their ice cream I font est their ice cream. That's the point. The shopper screwed up and gave me something I didn't pay for, and if you let them know, you are penalized. Try again and actually read.

[Thorn @Thorn_Thirteen]

@Instacart @InstacartHelp Again, I am unable to DM you for whatever reason, so you being here while "reassuring" really is meaningless if you can't actually do anything for me. I have given you all you need to ID my account call me, email me, dm me, send me snail mail. But fix this.

[Thorn @Thorn_Thirteen]

@Instacart @InstacartHelp I appreciate that but there is no way to reach anyone in your corporate office, supervisors flat out lie and don't return calls. I never asked for anything other than refunds for spoiled items. You have offered discounts in the past but I have not asked for them. @instacart

[Thorn @Thorn_Thirteen]

@Instacart Please feel free to DM me if you are able to/allowed to.
Details that I have:
Reference ID / Ticket ID:  1309612193/ 190623421
Order/item issue: 10289649243475848

[Thorn @Thorn_Thirteen]

@Instacart Sadly, yes it does.

[Thorn @Thorn_Thirteen]

@Instacart That is an excellent question, let me give it a try...

[Thorn @Thorn_Thirteen]

@moche_carabano @Instacart @fidjissimo @InstacartHelp Thank you that is good information, and maybe an opportunity for change or improvement in terms of the systems at Instacart. If you have a message field, that field should add value and be able to be used without asking clients to duplicate effort.

[Thorn @Thorn_Thirteen]

@Instacart @InstacartHelp @fidjissimo @apoorva_mehta While I sit here and wait for your next form letter repeating the same request... here is the proof of the fact you did not read the notes on my order and in fact gave me items with sugar in them as substitutes which I had to donate. I can't use it due to diabetes. Wasted money.

[Thorn @Thorn_Thirteen]

@Instacart @InstacartHelp While I appreciate your repeat responses via form letter, you are not actually reading what I am saying. I am unable to DM you. I have provided the details your company said they needed to ID me for my appeal. Maybe you DM me?
@InstacartHelp @Instacart @fidjissimo @apoorva_mehta

[Thorn @Thorn_Thirteen]

@Instacart @fidjissimo @InstacartHelp As I have said porior I have instructions on my account about placement of items, and substitutions of sugar free items due to health concerns. Both of which have been ignored. Do your shoppers read these? Here is the note in my account which I think is pretty easy to understand.

[Thorn @Thorn_Thirteen]

@Instacart @fidjissimo @InstacartHelp Since those 4 orders, I have received 3 orders with issues 3 out of 3. Ripped bag, sugar item when I asked for sugar free substitutions, ice cream I didn't order. 3 out of 3 times doesn't indicate a problem with you? I paid what I owed that's my job. @InstacartHelp

[Thorn @Thorn_Thirteen]

@InstacartHelp

[Thorn @Thorn_Thirteen]

@InstacartHelp @fidjissimo After multiple calls & emails they made me appeal the decision. I am not sure why I should have to. But I did and they gave me a 5 dollar credit. I don't want it. I am afraid it will be viewed as an integrity issue and held against me the next time I let you know about a problem.

[Thorn @Thorn_Thirteen]

@InstacartHelp You are not accepting my DMs so here is my order info. Reference ID / Ticket ID:  1309612193/ 190623421
Order/item issue: 10289649243475848/ I received an item I did not request. @InstacartHelp @fidjissimo @InstacartHelp

[Thorn @Thorn_Thirteen]

@Instacart @fidjissimo @InstacartHelp For the record I tried to send you a DM and it will not send. I am not sure why but I made the attempt despite my desire not to do so. Your people offered me a 5 dollar coupon because after review I guess I am not a scumbag. I don't want your 5 dollars.