Tile Giant Help

Hello 👋🏼 We're here to assist with all of your TG queries.
Please DM us for customer support, we're here to help 8am-5pm Monday to Friday!

[Tile Giant Help @TileGiantHelp]

@Ants__Bee Hi Abacus, we've replied to your DM!

[Tile Giant Help @TileGiantHelp]

@Leeds_Campeon we'd need you to email your details for us to do this though

[Tile Giant Help @TileGiantHelp]

@Leeds_Campeon we'd be more than happy to look into again and review the last outcome

[Tile Giant Help @TileGiantHelp]

@Leeds_Campeon Hello Cheesy_,

Hello Cheesy_,

We're really sorry to hear that you have had a negative experience with us.

In order for us to look at this again can you please email us at [email protected] (mailto:[email protected])

We look forward to hearing fr...

[Tile Giant Help @TileGiantHelp]

@nicolabaker123 could you email your order number, the store you tried to return to and the full name on the order to [email protected] and we'd be happy to look into this for you.

[Tile Giant Help @TileGiantHelp]

@CHARLOTTEG1981 Hello Charlotte,

We're really sorry to hear that you have had a negative experience with us.

In order for us to look at this again can you please email us at [email protected] (mailto:[email protected])

We look forward to hearing from you.

[Tile Giant Help @TileGiantHelp]

Please see below:

[Tile Giant Help @TileGiantHelp]

@tonyahoward sorry to hear about the delay. As this was a store order they will be the best ones to advise exactly whats is happening, as the store will have ordered these from our suppliers. You can call the store direct on 01695 580291

[Tile Giant Help @TileGiantHelp]

@mpw_ @LeedsNews as advised, the company is under new ownership and all pending orders will be honoured. There is an official statement from our new owners on our official LinkedIn page. No further information will be given at this time.

[Tile Giant Help @TileGiantHelp]

@mpw_ @LeedsNews Our company has completed restructuring and i now under new ownership. Please rest assured , we are putting our customers first and we will maintain continuity, so all pending orders (Including Tile Giant stores, former store and online) will be honoured.

[Tile Giant Help @TileGiantHelp]

@sajramsay Hi Steve,
I am sorry to hear about the issues you have had with your order.
If you could email us at [email protected] with your order number we would be happy to look into this for you.

Thank you
Tile Giant

[Tile Giant Help @TileGiantHelp]

@CarysKaiser I understand you discussed this one of our customer service team on the phone yesterday and this has now been resolved. We are sorry for the experience you have had and will look into all the relevant feedback to avoid similar issues occurring.

[Tile Giant Help @TileGiantHelp]

@CuervoAdsl if you'd like to DM us the best contact number for yourself, we'd be happy to give you a call and clearly explain the exact details of our promotions and offers

[Tile Giant Help @TileGiantHelp]

@CuervoAdsl The exact wording on the promotion states that it is an extra 25% off tiles, which is exactly what we have offered and the wording makes it is clear its is a discount for tiles.

[Tile Giant Help @TileGiantHelp]

@CuervoAdsl It does state on the promotion itself that it is 25% off our range of tiles

[Tile Giant Help @TileGiantHelp]

@CuervoAdsl Hello DrLisa,

We're sorry to hear of an issue you were experiencing when trying to purchase with the discount code.

I can see that it is the rowan oak flooring which isn't part of the promotion as this was for our tile ranges not the flooring, sorry for any inconvenience cau...

[Tile Giant Help @TileGiantHelp]

@jademountain91 Hello Jade,

Thank you for providing that information.
Please can you send a copy of your receipt in to us via email to [email protected]
Just before I log this as a complaint with the regional manager can I check how many bags you have left over and also whe...

[Tile Giant Help @TileGiantHelp]

@jademountain91 Hello Jade,

Thank you for getting in touch.

Sorry to hear about this issue that you're experiencing.
So I can investigate this further please can you provide a few bits of information.
Which store was this purchased from? Can you remember who it was that you spoke to i...

[Tile Giant Help @TileGiantHelp]

@Si_Castle Hello Si,

Thank you for reaching out. 

What wonderful feedback to receive about our Croydon store

We shall pass on your appreciation to our store colleagues.

Kind Regards
Gareth

[Tile Giant Help @TileGiantHelp]

@j12a Good morning Mike, I'm sorry to hear that you've been unhappy with this experience. Can you please DM us with your order details so that we can look into this further? Kind regards, Bekki