Interdisciplinary product & furniture designer (RCA MA) inspired by contemporary art, material research and science. Based between London (UK) & Berlin (DE)
Contacted @HeathrowExpress customer service twice for a refund due to cancelled services. Supposed to hear back within 48h, but even a month later no response.
@britishairways I'm trying to claim Avios for an Air Alaska flight. This can't be done through your online form, your fax number to send the claim document doesn't work and customer service over the phone has been unavailable for the past month! Please help!
@British_Airways is killing it this week. First, my credit card details get stolen, now I can't change my flight online and I can't get through to customer service after 1.5 hours of waiting in line. Bravo!