Honestly, when dealing with the same annoying difficult customers.. just seem funny to me.. I know I'm not suppose to be rude but when it happened and they dont understand that what they are asking is impossible for us to do. I just let them get angry.
At this point i give up like you can go to another store but hahaha no one else has it if they do its open box! i am like trying to be truthful and nice. Lesson learned give up on customers like that! Hopefully the next customer will cheer me up.
when your day at work is amazingly good and that one difficult customer f* it up!
Them: I would like this phone
Me: Yes we have it in stock only black
Me:... Sorry we do have it but all the phones are open box
Them: you get my issue right promising that its new when its open box
Me: I get that but there is nothing i can do about the stock we have. I did mention it was open box so im not just giving it to you without your knowledge?