@Barclaycard I have been trying to close my account for over a week now, can you help. Your FAQs say to use your chat feature in the app, but your app says chat is unavailable. Thanks
@AsktheCoventry This will be the one. Can I request an internal ISA transfer as part of the account opening process Online, or does it need to be via calling?
@AsktheCoventry Hi CBS, I currently hold a Cash ISA with you at 4.3%, but now see you have a Cash ISA (Online) at 4.8%. Can I change my account to this, and how do I go about this?
@TSB Hi, I am trying to apply for an account with you via the APP, but when it gets to the mobile verification code part it is not sending a code. I've tried 10 times now. I went onto some forums and it looks like multiple new to TSB customers having the same issue
@AskVirginMoney The automated email said I would receive a response in 5 days and it's now been 6, anything I can do to chase up a response? Or any information if the complaints team are out of SLA?
@AskVirginMoney Hi VM. Please can you let me know an email address to make a written complaint. 2 weeks after trying to open an account it still has issues, and the person I rang to make a complaint to today just hung up the phone on me so refuse to waste my time trying again
@AskVirginMoney hi, I've just started to sign up for an account using your app, but it's kicked me out with an error code. When I tried again it said I already had an account, and when I try to sign in it tells me there is an error (both mobile and online)..please help
@SP_EnergyPeople Hi, I have sent multiple messages including confirming authentication you asked me to do yesterday, but my message still hasn't been responded to. What are next steps to get an answer here?
@SP_EnergyPeople I have just had a mail that you are increasing my direct debit by another £50. We have already manually increased our Direct Debit by 50%, and already have nearly £500 credit balance for the winter months. How can I reject this to ensure I am not overpaying.
@SP_EnergyPeople Hi SP, looking to renew my fix but the best offer on the online website is 185% of the new April price Cap. I understand EON is doing a fix near exact on the cap for existing customers, do you not have an existing customer deal at all?
@SLC_Repayment Hi Student Finance. I am just looking to log in and check my balance, but after logging in there is nowhere to check balance? I have tried the 'View your paymwnts' tab and it is completely blank. Can you help
@SF_England Hi Student Finance. I am just looking to log in and check my balance, but after logging in there is nowhere to check balance? I have tried the 'View your paymwnts' tab and it is completely blank. Can you help
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