@greateranglia Just because you use a third party service you are still responsible for the conduct of that organisation. Please explain how you think verbally abusing passengers including a 2yr old is acceptable for an organisation….
@greateranglia Dear greater Anglia - I'd like to understand how your bus replacement service driver this evening took over 1 hour to drive from Newbury Park to billericay despite no traffic taking unnecessary diversions via the a12 because of wrong turns only to berate the
The picture I added shows the coach facing the wrong way illegally… I demand urgent attention to this matter and will be taking this further with your management and the authorities in essex u less it is resolved
This was totally unacceptable and a total disgrace. I pay 5k a year as a season tick holder to you - we had paid £63 for tickets today and I expect an entire refund plus compensation - my daughter et is distraught