Tom Richard

Transform Front Line Contact Centers! Create positive perception from your customers! Phones, Emails, Chat,#veteran #customerservice #callcenter #training

[Tom Richard @TomRichard11]

Rosemary Richard @NFLonPrime

[Jeannie Walters @jeanniecw]

#CX change agents like us know that improving #CustomerExperience leads to repeat business, retention, and referrals.

But how do you get other leaders to care? I have a few ideas >> https://t.co/MeSvLRs02O

[Tom Richard @TomRichard11]

10 Proven Strategies to Enhance Customer Experience Initiatives: Don't Miss These Best Practice - https://t.co/TnS5KO15Js #GoogleAlerts

[Cheryl Knowlton, CSP @cherylknowlton]

As I grew older, I realized that cutting my hair was more than just to please my stepmom,

It reflected a deeper desire for connection and acceptance.

This need for connection is fundamental to all of us, often leading us to make choices based on others' expectationsto fit in

[Tom Richard @TomRichard11]

This video is amazing! WOW! Gen-3 Alpha: Available Now | Runway https://t.co/D7RF5YV643 via @YouTube

[James Sweeney @sweeneyjames]

In a crowded marketplace, standing out is essential for success. Find your unique selling proposition and showcase it to differentiate yourself from competitors. Whether it's your exceptional quality, quick turnaround time, or outstanding customer support, let potential custome

[Tom Richard @TomRichard11]

Top 5 Agent Tips for Supporting Vulnerable Customers - CX Today - https://t.co/WLwZ8EOMle #GoogleAlerts

[Tom Richard @TomRichard11]

The Contact Center Agent Experience: 3 Game-Changing New Solutions - CX Today - https://t.co/y453KYjkV1 #GoogleAlerts

[Tom Richard @TomRichard11]

Why your -- and everyone else's -- customer service stinks https://t.co/a4CkiuUBfA via @EyeOnTech_TT

[Tom Richard @TomRichard11]

11 Proven Tactics to Improve Customer Experience https://t.co/7EUO1zvdXj

[Tom Richard @TomRichard11]

Big CX News from Gartner, Oracle, Zendesk, and SAP - https://t.co/DgRgjBDvjK #GoogleAlerts

[Tom Richard @TomRichard11]

ICMI Announces 2024 Contact Center Course Lineup, Curriculum Created to Educate and ... - https://t.co/feAm3YXYtU #GoogleAlerts

[Five9 @Five9]

Discover vital contact center #KPIs for success. Explore 12 metrics, their impact, and the role of efficient tracking tools. Read to learn more. #Five9
https://t.co/9QbLn1w46Z

[LeslieO @LeslieO]

Ready to move up in your #CX career? Read "8 Tips for Taking Your Entry-Level CX #Career to the Next Level," co-written by me, @CXAccelerator & @justinmrobbins. Set your sights high, develop relationships outside your team & apply for EVERYTHING! 
https://t.co/6tgCbdupTP

[Tom Richard @TomRichard11]

@jeanniecw I share quite a few of your articles, Jeannie. You and I are in the same industry and you are a thought leader. I am the admin at Houston Contact Centers on LinkedIn. Can you add us to your post to list?

[Tom Richard @TomRichard11]

Customer-Centric Culture Barriers and Ways to Address Them - Thanks, @jeanniecw https://t.co/n5LZJJtBPZ

[Tom Richard @TomRichard11]

An Elegant Accountability Practice for Today https://t.co/bNVzLfBuvM

[LeslieO @LeslieO]

Step aside, #Marketing team. I believe #CustomerService should own #socialmedia and I've got solid reasons. Check out my latest article for @CallCenterICMI: "Customer Service, Not Marketing, Should Respond To Complaints On Social Media" https://t.co/Lj62T3Rjzo

[Tom Richard @TomRichard11]

Smart Help - 7 Questions to Ask Before Helping https://t.co/8ryKj3MV29

[Tom Richard @TomRichard11]

Page is right with this week's blog. #noperfection

https://t.co/EdeN8lygVz