Toodice

Busy writing games that you'll probably never see.

[Toodice @Toodice]

@virginmedia Your compensation policy is the final insult. Firstly, you only count working days - when weekends and bank holidays are arguably more important. You know who is affected, but you only start your timer once the customer presses a deliberately hidden button. It's blatant.

[Toodice @Toodice]

@Hoggus17 @Afcgunner_1886 @virginmedia Same here. It went down yesterday and the fix time keeps moving. 15:05 today, then 16:05, then 19:00 when we phoned, and now it's 10:05 tomorrow morning. TV and phone are down too. It'll no doubt change again tomorrow as soon as 10AM gets close.

[Toodice @Toodice]

@virginmedia @virginmedia Explain to me why we should continue to pay for a service that you are not providing? We want a full refund, compensation for the phone data I've had to use, and compensation for the inconvenience and ruined long weekend, at minimum.

[Toodice @Toodice]

@virginmedia Our broadband, TV, and telephone have all been down since 7PM yesterday. You keep pushing the fix time forward - now apparently 10AM tomorrow. How many more times are you going to push the time forward? It's absolutely ruined the weekend.

[Toodice @Toodice]

@virginmedia @virginmedia And don't think I haven't noticed that your compensation rules conveniently only count lack of service for two working days. That's pathetic. Just an attempt to get out of paying. Of course it's always a bank holiday weekend when it goes down.

[Toodice @Toodice]

@virginmedia @virginmedia The lack of reply says it all. We will be pushing for compensation, and not just a tenner off the bill. It's the lack of information. You just keep moving the time with no explanation. We'll be moving elsewhere, TV, internet, phone, and mobile.

[Toodice @Toodice]

@virginmedia This particular device uses a wired ethernet connection, but we're getting similar issues elsewhere. The whole network is being affected.

[Toodice @Toodice]

@virginmedia We've been getting really slow internet speeds for over a week now here in DY6. The service checker shows no issues, but there's definitely a problem. Speeds have dropped from over 100Mb/s to just 10Mb/s. Any idea?

[Toodice @Toodice]

@virginmedia Sorry, just spotted the bit about running the full test.

[Toodice @Toodice]

@virginmedia This is the result.

[Toodice @Toodice]

@virginmedia I tried repeating the same steps exactly, including the browser I was using on my phone, but the test completes via that link. I'll have to keep hold of the link and try using that if the net goes down again. Could the top link on Google be to an old page? They look identical.

[Toodice @Toodice]

@virginmedia Internet's been down for a few hours now. Your service status says it's fine, and the self test page just hangs. Is the only way to report this through your call centre? It'll cost me a fortune on mobile, as our house phone works through the hub and is down too.

[Toodice @Toodice]

@virginmedia Sure, it was https://t.co/FMVVa9YPWq - found via one of the top Google results for "Virgin media status".

[Toodice @Toodice]

@virginmedia Nope. It just said it would take up to 30 seconds and then sat there with the spinning icon. Left it for about ten minutes but still no joy.

[Toodice @Toodice]

@virginmedia It began to work again after about two hours. I'll keep that number for any issues in future though. It doesn't build confidence when the hub test webpage doesn't work though.

[Toodice @Toodice]

@O2 The sim swap page on your website isn't working. It sends the verification code, accepts it, then just goes to a blank page with the usual O2 website header and footer.

[Toodice @Toodice]

@LANDR_music Can't seem to be able to get mastering previews to play. Are you guys having issues?

[Toodice @Toodice]

@m_salmon @benji1304 🙏🙏🙏 I hope that the lord sees you free of this madness. 🙏🙏🙏 My thoughts and prayers are with you. 🙏🙏🙏

[Toodice @Toodice]

@virginmedia I need to book an engineer, but your online test won't complete and therefore I can't get to the part to do this online.

[Toodice @Toodice]

@virginmedia No issues on the service status page for DY6 but both TV and broadband are down. Tech support say it'll be down until the 7th of Feb. Is this really the case? We're bored out of our minds after just one day.

[Toodice @Toodice]

@virginmedia No change when rebooting the hub, and it only shows the first two lights. The same wired and wireless, plus obviously the TV is down too. There's an engineer coming later which surprises me if this is supposed to be an area issue.