TOPdesk North America

Your guide to IT service excellence! Featuring news, knowledge, tips & tricks and other interesting service management software content

[TOPdesk North America @TOPdesk_NA]

We're #TOPdesk! 😊 Simplify your #IT #servicedesk within your schoolboard, trade school, university and more. 🏫🏢💻 With our #selfserviceportal, develop your service desk #automation and management tools with TOPdesk: https://t.co/UntsYOQrjo

[TOPdesk North America @TOPdesk_NA]

Want to increase efficiency in your IT department? 💻😀 Join #TOPdesk on March 22, 2024 @ 9:00am EST, to learn how you can optimize your #callmanagement process through streamlined processes, #automation, categorization and more! 🚀📅

Save your spot here: https://t.co/JsrTxk5A3b

[TOPdesk North America @TOPdesk_NA]

#TOPdesk had a great time at this year's #TCEA event 🌟, sharing tips and tricks through our speaker session 🎤, and networking with everyone who visited our booth 🤝. We hope to see you soon at the next event! 🎉

[TOPdesk North America @TOPdesk_NA]

Stronger relationships with IT customers? Self-sufficient end-users? More time for rewarding work? Sold. Discover the benefits of #shiftleft for #ITSM: https://t.co/HVnC3Ck1SP

#TOPdesk

[TOPdesk North America @TOPdesk_NA]

Want to know the latest product developments and tips from TOPdesk? 🧐💻

Watch our upcoming webinars to learn updates on TOPdesk Mobile, Asset Management, Action Management, and new updates expected this year. 🗺️

See you soon! To register, click here:
https://t.co/1biU0If83g

[TOPdesk North America @TOPdesk_NA]

Think your IT department could benefit from a Lean Service Management approach but not sure where to start?

As #TOPdesk’s Yash explains, sometimes reducing waste in your processes comes down to asking the question: Is this step really necessary?

[TOPdesk North America @TOPdesk_NA]

Lean IT means cutting out anything that doesn't add customer value – and makes delivering IT services more efficient while improving customer satisfaction.
👉 Find out more about Lean for IT in this blog: https://t.co/dXdxOc5Zrg

#TOPdesk #ITSM #lean

[TOPdesk North America @TOPdesk_NA]

Visit #TOPdesk during #TCEA, from Feb. 3-7, 2024, in Austin, Texas. Stop by booth #2267 📍, and during our speaker session 🎤 to learn more about how to level up your #IT department and #servicedesk. See you there! 👋

Save your spot here: https://t.co/XPZQpuA6Nl

[TOPdesk North America @TOPdesk_NA]

On January 12, CA TOPdesk had its 2024 Annual Meeting! Throughout the week, we examined quarterly updates explored new strategic initiatives for 2024. To end it, we wrapped up the session with a game of curling, one of Canada's beloved winter sports! 🇨🇦

[TOPdesk North America @TOPdesk_NA]

Happy Data Privacy Week! 😃 Here are a few tips on how to boost your organization's IT security 🔒💻: https://t.co/QemoBFEhYc

To learn more about how you can keep your data privacy safe, check out our blog for more tips: https://t.co/Fmzy6qoxkX

[TOPdesk North America @TOPdesk_NA]

TOPdesk NA recently had its 2024 Annual General Meeting! 🎉 Throughout the week, we reviewed quarterly updates, collaborated on projects for 2024 🤝, and ventured to new heights (and waded to new waters 🌊)! Here are some highlights during the week! ✨

[TOPdesk North America @TOPdesk_NA]

According to the SDI, the skill that IT professionals will need most over the next 2-3 years isn’t programming, AI, or system analysis. It’s emotional intelligence.

Discover the 5 #softskills IT departments need: https://t.co/SRNDmHCu4W

#TOPdesk #ITSM #upskilling

[TOPdesk North America @TOPdesk_NA]

Microsoft’s Global State of Customer Service Report states that 55% of customers expect a higher level of customer service year on year.

Struggling to keep up? Discover 3 ways to adapt your IT services to meet rising customer expectations: https://t.co/2h3KYO566j

#TOPdesk

[TOPdesk North America @TOPdesk_NA]

Meet our new Project Coordinator, Kathryn! 🎉 During her spare time, Kathryn loves to horseback ride and owns two horses. Her favourite colour is purple. We look forward to having you on the team, Kathryn!

[TOPdesk North America @TOPdesk_NA]

Tech alone won't future-proof IT teams! ✨ Soft skills are gaining value. Discover 5️⃣ crucial human skills here: https://t.co/lEy0wIhp7y 💻

[TOPdesk North America @TOPdesk_NA]

At TOPdesk we like to simplify industry terms. Today's term: "agile."

🤔 What defines agile?

🔍 What are the perks of agile methodologies?

❓ What is agile service management?

🛠️ How does it align with ITIL?

Discover more here: https://t.co/6KctlGe6CC
#TOPdesk #ITSM #agile

[TOPdesk North America @TOPdesk_NA]

Still using outdated IT approaches? 🕰️

It’s time for a change! Many IT departments are stuck in the past. 🔮

Discover 3️⃣ signs your IT needs an upgrade: https://t.co/0TbA0FLZuX

#TOPdesk #ITSM

[TOPdesk North America @TOPdesk_NA]

We're delighted to invite you to our holiday webinar, where we'll unwrap a special gift just for you—practical tips and tricks to supercharge your efficiency with TOPdesk.

🍪 Grab Your Holiday Treat and Secure Your Seat here: https://t.co/0YkjhJSOhy

[TOPdesk North America @TOPdesk_NA]

A heartfelt thank you to everyone who joined the Canada TOPdesk on Tour. We hope you enjoyed the presentations, workshops, and networking amongst customers and peers. 🤝 In case you missed it, you can watch the recap here: https://t.co/as33DETXcb

See you again next time. 👋🎉

[TOPdesk North America @TOPdesk_NA]

🎬 Lights, camera, Action Sequences! ⏲️ Level up your skills in 15 mins:

💡 Master variables
💡 Automate tasks
💡 Let TOPdesk work for you

Ready for the challenge? Join now: [Link] 👉 https://t.co/biPqW9a9xL

#ITSM #serviceautomation #actionsequences