@katherinetweed We apologize for this confusion. Please send us a DM with your gift card information and we will see what we can do to get this corrected for you.
@Gurlgamer123 For questions about products, warranties or rewards, customers in the U.S. should continue to contact our Customer Service Department at 1 (800) TOYSRUS or 1 (800) 869-7787 between the hours of 8 AM and 11 PM ET.
@Niccmarkovic We understand your concern. All customer and loyalty programs are currently continuing as normal, including RewardsโRโUs, Geoffreyโs Birthday List and the BabiesโRโUs Registry.
@Jay_Walker_z We suggest contacting your local store before making a special trip. Please visit the following link to check status at your local store: https://t.co/lej3SrlNBR
@wsdavis We sincerely apologize for the inconvenience. Please send us a direct message with your order information and we'd be happy to look into this further for you. Thank you for your continued patience.
@spinelli0625 Thank you for bringing this to our attention. Can you please make sure you have the latest version of the app installed? Thanks for checking in.
@totmessmom We're sorry to hear this happened and we'd like to know more. Please send us any additional information you have via direct message. Someone will reach out to further assist. Thank you for your continued patience.
@MisfitHelluh We're very sorry about your experience and we'd like to make things right. Please send us a DM and someone will get back to you to assist. Thank you.