TrailwaysNY

Official Adirondack, Pine Hill, & New York Trailways Twitter. New York State's largest provider of bus travel for over 90 years. Where can we take you?

[TrailwaysNY @TrailwaysNY]

@nitbart @GHoundBusHelp @GreyhoundBus @Trailways @LostLuggage Thank you for your tweet, Nataliya. We have been made aware that you have been assisted by our Lost and Found team and they are in direct contact with the owner of the lost luggage. Thank you for your patience during the search for this item. -Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@billymanas As safety is our number one priority, we strongly recommend that you file a formal complaint for proper review of this matter.

If you do not plan to follow this recommendation, please tell us the date and time that you took this trip. -Brynn

[TrailwaysNY @TrailwaysNY]

@billymanas Thank you for your reply. At your earliest convenience, please complete our online complaint form. Personal contact info will be requested. The link for the form is: https://t.co/RgRoRMEykp. We look forward to hearing from you. -Brynn

[TrailwaysNY @TrailwaysNY]

@PlaceKat The link for the form is: https://t.co/RgRoRMEykp. We look forward to hearing from you. -Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@PlaceKat Good afternoon! Thank you for reaching out to us. We are very sorry to read this trip was unsatisfactory. At your earliest convenience, please complete our online complaint form. Personal travel info will be requested to review this matter.

[TrailwaysNY @TrailwaysNY]

@Cam_CL7 ...The link for the form is: https://t.co/Ls7o9hxrNa. We look forward to hearing from you. -Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@Cam_CL7 Hello! Thank you for your tweet. We are sorry to learn your travel experience was unpleasant. We apologize. Please complete our online complaint form, in order for this matter to be reviewed. Some personal travel info will be requested...

[TrailwaysNY @TrailwaysNY]

@jilliob Thank you for contacting us at Trailways. We have spoken to you earlier so we are glad you could get your ticket. Have a great weekend.
Sincerely Yours
Bonnie Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@thoughtsin2type ...This is a safety measure and safety is our top priority. Please be assured that we are doing everything we can to keep both our passengers and employees safe, including following expert guidelines. - Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@thoughtsin2type Hello Rachaele! Thank you for your tweet. We understand your concern. The first two rows of seats behind the bus driver are blocked from passenger use. This is done to allow the driver the ability to remove their mask and remain distanced...

[TrailwaysNY @TrailwaysNY]

@6FootHalfling @Trailways The AM bus from Oneonta to Albany has a 2hr and 55 min layover and bus change in Kingston, NY. - Brynn

[TrailwaysNY @TrailwaysNY]

@6FootHalfling @Trailways https://t.co/gMlv8Dfprp is a third-party website that sells tickets for Trailways nationwide and its affiliates. Route information may be unavailable at this time. We apologize for any inconvenience. - Brynn

[TrailwaysNY @TrailwaysNY]

@6FootHalfling @Trailways Hi! Thank you for your tweet. You are able to see schedules and purchase tickets for this trip on https://t.co/gMlv8Dx0PZ. Please use the following link: https://t.co/Av56MNCTum. -Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@Upst8Downst8 Hello, We are glad to hear your positive outcome. We try to ensure that our customers feel safe at all times even during a delay of this nature. Best Regards, Schuyler Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@ChickeninBlack Good morning. Thank you for your tweet. All passengers travelling on our trips are required to wear a mask for the duration of travel. Please email us, at [email protected], in order to provide more specific info about your travels. Thank you. - Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@StevenKrainin Hello Steven, At this time we do not know when our service will bring back a bus to Montreal, PQ. Best Regards, Schuyler Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@melissaannef Hi Melissa. Thank you for your tweet. We received the email complaint you sent for this trip. You are travelling with Martz Trailways, not TrailwaysNY. We recommend that you contact Martz for assistance. - Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@georgefontas Hello George. Thank you for your tweet. We received and replied to your email about this complaint last night. You will continue to receive all correspondence through that forum. Thank you for your patience as this matter is reviewed. -Brynn; Customer Care Specialist

[TrailwaysNY @TrailwaysNY]

@zachary5497 Good morning Zack. Thank you for your tweet. We are very sorry to read that your trip has been unpleasant. Please email us: [email protected], to file a formal complaint about this trip. -Brynn; Customer Care Specialist