Jolene on Tyler Perry's TOO CLOSE TO HOME, Millie Rose on GLEE, mom, avid reader, book smeller, list maker, theater goer, autism researcher, loud laugher.
@Kirsty_H220 Oh my gosh, awesome! Our family can definitely relate!My son with autism is 32 and we rejoiced the fact that he hung out with us longer than ever and opened gifts almost completely independently❤️💜🧡🖤
Travelers with disabilities… here is the information you need if you hope to travel on @AmericanAir but cannot wear a mask. It is not on the website, they will not post it and it will be near impossible to reach them until it is basically almost too late to comply. #Autism
@AmericanAir posting the disability mask exemption info I have been begging you to post for 3 days. It is NOT on your website, where you kept referring me. After the return phone call you promised me never came I finally got a hold of your special services team today.
@AmericanAir Full circle. I tweeted originally because I TRIED TO CALL but JACKIE transferred me to an unaffiliated department after telling me there were NO EXEMPTIONS FOR DISABLED. Then you said you’d have them call ME but they never did. Sigh. #americanairfail
How I feel after trying to get an answer from @AmericanAir regarding the mask policy when one qualifies under section 504 with a disability that interferes with mask wearing.
Almost two days ago @AmericanAir promised me a call back from their “special services” team. Now they gave me a number for their “medical team”. Why couldn’t they just give me the number in the first place? Desperately trying to comply amid the inconsistencies #flyingwithautism
@AmericanAir on the way to Charlotte I was told there was no exemption on my autistic son’s boarding pass, even though I tried to comply. Please clarify your policy so that we can be in full compliance on our way back to LA. #sensoryoverload#autism
@AmericanAir promised to get back to me in 24 hrs. to explain their mask policy for qualifying disabled. Need to get autistic son back to LA. 2nd day, no call and they refuse to publicly post the policy. #tryingtocomply
@AmericanAir You said “We are here to help all our customers 24/7 so feel free to reach out anytime you or your son need assistance.” But then you said that special services could only help me during limited hours since my question regards a disabled passenger. Pls. Explain
@AmericanAir you promised your “special services” dptmt would contact me within 24 hrs. Need to go home to LA w/ my son with autism-No call b4 they closed again -pls publicly clarify your mask policy for qualifying disabled. #tryingtocomply
@AmericanAir has contacted me. Unfortunately the “special services“ department has limited hours but they said I will be contacted within 24 hours. Will let you know the official word on the mask policy for those with qualifying disabilities. #gettinghome#autismintheair
@AmericanAir asked me to send them a DM with the information about my difficulty getting a straight answer regarding how to get an exemption from the mask policy for my son with autism. Their special services department is closed but will contact me within 24 hrs. More soon.
@AmericanAir can you please publicly state your mask policy for me? I have a son with severe autism and I’m trying to fly back home but your customer service agent JACKIE informed me that there are no exceptions and then transferred me to unrelated department who couldn’t help.
@AmericanAir in tears once again trying to travel with a customer with a disability (autism). Cannot get any 2 employees to give me the same response while trying to get a mask exemption for my son. Non-disabled customers can get service 24/7. Disabled customers get limited hrs.
#americanairlines ONCE AGAIN HORRIBLE SERVICE FOR THE DISABLED. Always understaffed and unable to provide wheelchair service as described by their own policies. Now trying to get a mask exemption for son with severe autism and told by customer service agent JACKIE not possible.