Tri Tuns

Customer Success & User Adoption Experts

[Tri Tuns @Trituns]

List to @Alex Farmer share his insights on Building a Successful Customer Success Organization. Alex joined @Jason Whitehead and @Jason Noble on @TheJasonsTakeOn

@Customer Success

https://t.co/xui59SBJoC

[Tri Tuns @Trituns]

About 2.5 years ago we sat down with @Nick Mehta from @Gainsight to talk about, "The Next 5 years in Customer Success". Now that we are half way in, let's see how well Nick's predictions have played out. @TheJasonsTakeOn

#CustomerSuccess

https://t.co/WnPhXOQYXh

[Tri Tuns @Trituns]

Learn how to Build and Use Trust to Drive Customer Success. In this episode of @TheJasonsTakeOn @Chad Hordenfeldt joins @Jason Noble and @Jason Whitehead to share his ingihts.

#CustomerSuccess

https://t.co/PwPvZUOcGm

[Tri Tuns @Trituns]

Mark your calendars for August 22nd at 11:00am EDT! Join our LinkedIn Live session on 'Mastering SaaS Adoption' and learn how to drive customer engagement and adoption. Register today! #SaaS #CustomerSuccess #BusinessGrowth

https://t.co/Wa3XNWk9IL

[Tri Tuns @Trituns]

I love the idea of bringing product into meetings you have with customers, it's that shared experience getting in there.

Read the full article: Building & Using Trust to Drive Success
▸ https://t.co/Nh6gEmKp9n

#Customersuccess #Saas

[Tri Tuns @Trituns]

And immediately you just start to see the bonds form between the customer and the customer success manager.

Listen now 👉 https://t.co/Vz5bXfMwzJ

#Customersuccess #Saas

[Tri Tuns @Trituns]

And we know we knew early on there that if we helped our customers and we help them build value, then they would tell other people and that's how our company would grow.

Listen Now 👉 https://t.co/gmyApinZPg

#Customersuccess #Saas

[Tri Tuns @Trituns]

Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman.

Read more 👉 https://t.co/IV2DyH00NP

#Customersuccess #Saas

[Tri Tuns @Trituns]

It starts with the customer success team.

Listen now: Building & Using Trust to Drive Success
▸ https://t.co/JddUWZZsgV

#Customersuccess #Saas

[Tri Tuns @Trituns]

Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman.

Read the full article: Guest: Dan Steinman – “The Future of Customer Success”
▸ https://t.co/p0hxmolSrE

#Customersuccess #Saas

[Tri Tuns @Trituns]

And immediately you just start to see the bonds form between the customer and the customer success manager.

Listen now: Building & Using Trust to Drive Success
▸ https://t.co/aD3rvXV96T

#Customersuccess #Saas

[Tri Tuns @Trituns]

Guest: Dan Steinman - "The Future of Customer Success"

Read more 👉 https://t.co/SfRJT9x2ff

#Customersuccess #Saas

[Tri Tuns @Trituns]

You need to help your customers achieve value faster than they could on their own or more than you would.

Listen to the podcast: Building & Using Trust to Drive Success
▸ https://t.co/LZLvZSTYtZ

#Customersuccess #Saas

[Tri Tuns @Trituns]

Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman.

Read the full article: Guest: Dan Steinman – “The Future of Customer Success”
▸ https://t.co/akfuLPRdIh

#Customersuccess #Saas

[Tri Tuns @Trituns]

And I think with the customer success teams, and I'd say the most productive ones, you really have to have that internal trust where they can rely on each other.

Read more 👉 https://t.co/bnhjmjYHDY

#Customersuccess #Saas

[Tri Tuns @Trituns]

Building & Using Trust to Drive Success
▸ https://t.co/ilQxuBjwwc

#Customersuccess #Saas

[Tri Tuns @Trituns]

And when I've worked with customer or customer success teams, I think so many times they don't set up that relationship, that trust expectation with customers, from the very beginning.

Read more 👉 https://t.co/jVRM6vN3Wc

#Customersuccess #Saas

[Tri Tuns @Trituns]

Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman.

Listen to the podcast: Guest: Dan Steinman – “The Future of Customer Success”
▸ https://t.co/OQx0GHROj1

#Customersuccess #Saas

[Tri Tuns @Trituns]

To get the ROI you want from your software, you need to have dedicated, skilled resources working to manage user adoption and success.

Read: Actions CEOs, CIOs, and CFOs Can Take to Increase Software Success
▸ https://t.co/DquYlxJ4Kc

#saas #Leadership #ROI #CustomerSuccess

[Tri Tuns @Trituns]

Do your success metrics drive people to take better actions?

Read the full article: Deploy Equivalent Metrics to Drive Action and Increase Customer Success
▸ https://t.co/vygQ623OXR

#metrics #UserAdoption #software #CustomerSuccess #SaaS