TRP

TRP are the leading providers of customer experience management software & solutions to the leisure industry.

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ANOTHER VOICE JOINS THE CONNECTCX 2026 PANEL!

We're delighted to welcome Alexa Passingham from EVOLVE to our panel discussion, “From Customer Insight to Just One More Visit”,

See the full agenda and book tickets for you and your team: https://t.co/tZrnviLWac

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Early bird tickets close this Friday, 30 October.

Join us for Just One More Visit, with speakers from Merlin Entertainments, ukactive, TRP Insight, Hertfordshire Sports Village and Proinsight.

Book before Friday’s deadline:
https://t.co/phJKY1kqcR

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🎤 THEY'RE BACK ON THE MIC!

LESLEY AITKEN and David Hopkins return to host ConnectCX 2026!

𝐓𝐡𝐢𝐬 𝐲𝐞𝐚𝐫'𝐬 𝐭𝐡𝐞𝐦𝐞 𝐢𝐬 𝐉𝐮𝐬𝐭 𝐎𝐧𝐞 𝐌𝐨𝐫𝐞 𝐕𝐢𝐬𝐢𝐭, bringing together fresh ideas, industry insight and practical conversations.

Book Now: https://t.co/WbnxLnvR2C

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🎤 𝐇𝐄𝐀𝐃𝐋𝐈𝐍𝐄 𝐒𝐏𝐄𝐀𝐊𝐄𝐑 𝐑𝐄𝐕𝐄𝐀𝐋𝐄𝐃: Wayne Burton

We're pleased to welcome Wayne Burton, Director of Operational Excellence at Merlin Entertainments, to the ConnectCX 2026 speaker line-up.

👉 BOOK YOUR EARLY BIRD TICKETS NOW: https://t.co/WbnxLnvR2C

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We’re delighted to welcome Marianne Boyle, Director of Membership and Sector Development at ukactive, to open ConnectCX 2026.

👉 Book your tickets now: https://t.co/WbnxLnvjd4

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Everyone measures NPS.

But NPS only tells you part of the story.

Are your members satisfied?→ CSAT
Was their experience easy?→ CES
Would they recommend you?→ NPS

Get much more complete view of your member experience: https://t.co/3sCgj9GjRd

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Dave Ling will be at the Physical Activity Facilities Forum on 1st and 2nd October.

Talk to Dave about understanding the voice of your customers, improving their experiences and acting on what they tell you.

See you at The Belfry! 👋

#PAFForum #TRP #CustomerExperience

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Your customers came today. But will they come back tomorrow?

That’s the question at the heart of #ConnectCX26.

🎤 Jill Spencer, Associate Director at Proinsight, joins us to explore what fitness can learn from retail about bringing customers back.

🎟️ https://t.co/WbnxLnvR2C

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𝐒𝐨𝐦𝐞 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬 𝐠𝐨 𝐛𝐞𝐲𝐨𝐧𝐝 𝐚 𝐬𝐢𝐧𝐠𝐥𝐞 𝐞𝐯𝐞𝐧𝐭. 👏

We’re proud to welcome GGFit back as a sponsor of ConnectCX Summit 2026.

🎟️ Early bird ticket available at discounted price 𝐟𝐨𝐫 £𝟕𝟓: https://t.co/WbnxLnvjd4

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We go back to what we love. ❤️

What’s the fitness activity that keeps you coming back for more?

This #NationalFitnessDay, we want to hear from you.

👇 What fitness activity keeps you coming back for more?

Find out More: https://t.co/3sCgj9GjRd

#NationalFitnessDay #TRP

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The ConnectCX 2026 sponsor line-up keeps growing.

We’re pleased to welcome Future Fit Group as a sponsor of this year’s ConnectCX Summit.

We still have sponsorship opportunities available. Get in touch to find out more: https://t.co/H9hxbHtEcG

#ConnectCX26 #CustomerExperience

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Join us for the TRP Customer Forum 2026.

📅 10 November

📍 Eastwood Hall, Nottingham

🎟️ Free for TRP customers

Product updates, AI, CSAT & CES, what’s next for TRP and your chance to help shape it.

Learn more & book your free place:
https://t.co/rscDE1xAyg

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𝐇𝐮𝐦𝐚𝐧𝐬 𝐨𝐫 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲? 𝐓𝐡𝐞 𝐛𝐞𝐬𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐧𝐞𝐞𝐝 𝐛𝐨𝐭𝐡.

We’re delighted to announce David C., CEO of Hertfordshire Sports Village, as our speaker.

🎟️ Early Bird tickets are available now: https://t.co/WbnxLnvR2C

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What should great member contact actually feel like?

In TRP’s latest blog, Dr Melvyn Hillsdon explores how AI and fitness teams can work together to make every member interaction count.

A great read 👇

https://t.co/msk23uwdUG

#MemberRetention #AI #MemberEngagement

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Not every member reads your emails. 📩

This August, TRP customers can get 20% off 1k, 8k and 20k SMS bundles until 31st August.

Reach beyond the inbox. 📱https://t.co/HdGfCGHZH9

#MemberEngagement #CustomerExperience #TRP

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Stay up to date with everything happening at TRP.

From product updates, new features to customer success stories, webinars and industry insights, our News Hub is the best place to see what’s new

Visit the TRP News Hub and explore the latest.

🔗 https://t.co/N83PyY1r83

#TRP

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That’s the thinking behind this year’s ConnectCX Summit theme:
𝐉𝐮𝐬𝐭 𝐎𝐧𝐞 𝐌𝐨𝐫𝐞 𝐕𝐢𝐬𝐢𝐭.

🎟️ Early Bird tickets are now available, saving you £25 for a limited time.

Follow this page for all the latest ConnectCX updates.

🔗 https://t.co/esG4tTRC1k

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At ConnectCX 2026, Dr. Melvyn Hillsdon returns with one of the most anticipated sessions of the event:

𝐓𝐡𝐞 𝐇𝐢𝐝𝐝𝐞𝐧 𝐕𝐚𝐥𝐮𝐞 𝐨𝐟 𝐚 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐌𝐞𝐦𝐛𝐞𝐫

🎟 Early Bird tickets are now available: https://t.co/WbnxLnvjd4

#ConnectCX #CustomerExperience #TRP

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Join customer experience leaders, operators, industry innovators and expert speakers for a day dedicated to improving customer experience, and aretention.
📅 11 November 2026
📍 Eastwood Hall, Nottingham

Get Your Early Bird Tickets Now: https://t.co/WbnxLnvR2C

[TRP @TRPnews]

This blog by Melvyn Hillsdon explores why the human expertise, guidance and support of fitness professionals may be more important than ever.

View blog here: https://t.co/HROnXppOrx

#FitnessIndustry #Leisure #IndependentGyms #MemberRetention #CustomerExperience