TomTom UK & Ireland

This account is no longer active or monitored. For the latest updates or customer support, please refer to @TomTom.

[TomTom UK & Ireland @UKTomTom]

This account is no longer active or monitored. For the latest updates or customer support, please refer to @TomTom.

[TomTom UK & Ireland @UKTomTom]

@Stu_Thom4s Hi, please DM us the following and we can see what we can do: email address & phone number, postal address, watch serial number & strap size. Cheers TomTom team

[TomTom UK & Ireland @UKTomTom]

@percy127 Hi,
The Rider 450 device itself can be used to plan routes at any time. The MyDrive route planner is an entirely online platform, it does not install onto your computer. If you do not have an internet connection you will not be able to access it.

TomTom

[TomTom UK & Ireland @UKTomTom]

@dieterneirinck Hi, if you want to email the info to us please use the email contact form in this link: https://t.co/kL2Tqs3Qk9 Best TomTom Team

[TomTom UK & Ireland @UKTomTom]

@mixindave @TomTom Hi,

We've seen a small number of similar reports. If you are still having issues with it please DM us your Sports account e-mail address so we can look into the matter for you.

Best,
TomTom Team

[TomTom UK & Ireland @UKTomTom]

@M_E_Marshall Hey, we are sorry to hear your watch strap has broke. Can you please DM us with:
-Proof of purchase
-Serial number of the device/email address associated with your TomTom account
-Full postal address
-Size and colour of strap
-Photo of the fault if possible
Cheers, TT Team

[TomTom UK & Ireland @UKTomTom]

@cherylsp_ Hi Cheryl! Oh no! Don't worry, give our team a call, they'll get you a replacement sent over - 02079 490 132. Regards, Luke at TomTom.

[TomTom UK & Ireland @UKTomTom]

@mikebarthere Hey there, Mike! DM us with your email address, postal address, and your proof of purchase so we can sort this out! Best, TT Team

[TomTom UK & Ireland @UKTomTom]

@Sum_Of_Three Hi there! Make sure your QuickGPSFix is up to date! You can do so by following the steps here: https://t.co/RtDRB2i1fq

[TomTom UK & Ireland @UKTomTom]

@TracyWillmers Hi Tracy,

Please give our UK support phone line a call about this. They will be able to troubleshoot the matter with you and get this up and running. The number is 02079 490 134 and is open Monday - Friday: 9:00 a.m. to 5:30 p.m.

[TomTom UK & Ireland @UKTomTom]

@Kirstyface_88 I'm sorry to see you are having issues with the strap for your Runner 2. Please DM us your Sports account e-mail address, full postal address, strap size, and a copy of your purchase receipt / invoice so we can arrange a replacement under warranty conditions.

[TomTom UK & Ireland @UKTomTom]

@becca_Kelly Hey there, please DM us with the email address associated with the device and a copy of the police report so we can block it! Best, TT Team

[TomTom UK & Ireland @UKTomTom]

@Sarah_redfern Hi! Please DM us about this so we can take some personal info and arrange a suitable solution for you.

Sorry for any inconvenience.

Best,
TomTom Team

[TomTom UK & Ireland @UKTomTom]

@NKGofHOT Sorry for the delay in responding to your request to cancel your order. We will DM you about this matter.

[TomTom UK & Ireland @UKTomTom]

@dj_e1d Hi there, your device will still be able to download maps and services. Regards, Luke at TomTom.

[TomTom UK & Ireland @UKTomTom]

@jimhaysom Hi Jim, We are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Best, TT team.

[TomTom UK & Ireland @UKTomTom]

@DeensDena Hi there, we are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Best, TT team.

[TomTom UK & Ireland @UKTomTom]

@Matts_Tweeting We are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Please let us know if there is anything else we can help with. Best, TT team.

[TomTom UK & Ireland @UKTomTom]

@dj_e1d We are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Please let us know if there is anything else we can help with. Best, TT team.

[TomTom UK & Ireland @UKTomTom]

@deanrobinson78 There has been a lot of confusion as to which Start devices have been affected. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Please let us know if there is anything else we can help with. Best, TT team.

[TomTom UK & Ireland @UKTomTom]

@UKConsumerforum Hi there, apologies for any confusion! Any devices with 'lifetime maps' will not be affected and will still receive map updates. Regards, Luke at TomTom.