@Stu_Thom4s Hi, please DM us the following and we can see what we can do: email address & phone number, postal address, watch serial number & strap size. Cheers TomTom team
@percy127 Hi,
The Rider 450 device itself can be used to plan routes at any time. The MyDrive route planner is an entirely online platform, it does not install onto your computer. If you do not have an internet connection you will not be able to access it.
TomTom
@mixindave@TomTom Hi,
We've seen a small number of similar reports. If you are still having issues with it please DM us your Sports account e-mail address so we can look into the matter for you.
Best,
TomTom Team
@M_E_Marshall Hey, we are sorry to hear your watch strap has broke. Can you please DM us with:
-Proof of purchase
-Serial number of the device/email address associated with your TomTom account
-Full postal address
-Size and colour of strap
-Photo of the fault if possible
Cheers, TT Team
@TracyWillmers Hi Tracy,
Please give our UK support phone line a call about this. They will be able to troubleshoot the matter with you and get this up and running. The number is 02079 490 134 and is open Monday - Friday: 9:00 a.m. to 5:30 p.m.
@Kirstyface_88 I'm sorry to see you are having issues with the strap for your Runner 2. Please DM us your Sports account e-mail address, full postal address, strap size, and a copy of your purchase receipt / invoice so we can arrange a replacement under warranty conditions.
@becca_Kelly Hey there, please DM us with the email address associated with the device and a copy of the police report so we can block it! Best, TT Team
@Sarah_redfern Hi! Please DM us about this so we can take some personal info and arrange a suitable solution for you.
Sorry for any inconvenience.
Best,
TomTom Team
@jimhaysom Hi Jim, We are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Best, TT team.
@DeensDena Hi there, we are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Best, TT team.
@Matts_Tweeting We are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Please let us know if there is anything else we can help with. Best, TT team.
@dj_e1d We are sorry to hear that your device has become end of life. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Please let us know if there is anything else we can help with. Best, TT team.
@deanrobinson78 There has been a lot of confusion as to which Start devices have been affected. I have this link for you which should answer all of your questions: https://t.co/Oxu3YjrmC4. Please let us know if there is anything else we can help with. Best, TT team.
@UKConsumerforum Hi there, apologies for any confusion! Any devices with 'lifetime maps' will not be affected and will still receive map updates. Regards, Luke at TomTom.