Utkarsh Gupta

Volunteer Yes!+, The Art Of Living
Impossible is Nothing!! ;)

[Gurudev Sri Sri Ravi Shankar @Gurudev]

There could be a million reasons to be rude, rough & unpleasant in the name of justice & righteousness. If you can skillfully find that inner space, you will discover a gush of positive energy that will help you overcome all challenges. Otherwise your own mind behaves like your enemy & keeps you in the cycle of misery.

[Mohit Gupta @mohitgp]

@AirIndiaX We are a family who were travelling to goa and had booked flights to Goa and back. Out of two sisters n one brother one sister @chitrayoga was travelling with family from Hyderabad and the remaining two siblings were travelling from Jaipur-Hyd-Goa and back. @RNTata2000

[Mohit Gupta @mohitgp]

@AirIndiaX support ticket no. - 07069740.

Here is the latest response from AirIndiaX support.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 @MoCA_GoI @Officejmscindia @IndiGo6E @PMOIndia @incredibleindia @tourismgoi @TourismGoa If I am not refunded the full amount I will be really doubtful to book @AirIndiaX for planning trips in advance, May be I will look for somebody like @IndiGo6E with more sensitive and people friendly refund policies .

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 @MoCA_GoI @Officejmscindia @IndiGo6E @PMOIndia @incredibleindia @tourismgoi @TourismGoa A medical emergency can happen to anybody. If responsible entities like @AirIndiaX @RNTata2000 don't act with the right sensitivity, how will we be able to discover incredible india. FYI, this was our first trip to goa together.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 @MoCA_GoI @Officejmscindia This sounds extremely insensitive on @AirIndiaX's part. In an Indian context this is even more insensitive. As a precedent, Komal fractured her ankle sometime ago and Amrisha's flight was fully refunded, thanks to @IndiGo6E. I can share the PNR if you desire.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 Now, @AirIndiaX is denying refund for Komal and her family because Komal is Utkarsh's sister and not Amrisha's sister. @MoCA_GoI, @Officejmscindia is there a policy that a sister would be considered immediate family, but a sister-in-law won't be.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 All the relevant documents including all passengers' passports and other docs proving the "immediate family" requirement and the hospital discharge note are already sent to @AirIndiaX support.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 Please note here that Chitra, Komal and Utkarsh are real brother and sisters. The medical condition requiring Laparoscopic surgery was with Utkarsh's wife Amrisha. Therefore we didn't cancel the tickets and were waiting for a full refund.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 We raised refund request with AIXSupport n were promised a full refund for all the passengers who are "immediate family".

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 Unfortunately, we could not complete the trip due to a medical condition with one of the travellers - Amrisha on 24th of Dec 2023. It was a serious condition requiring emergency surgery and complete bed rest after that. The surgery was done after we booked the tickets.

[Mohit Gupta @mohitgp]

@AirIndiaX @chitrayoga @RNTata2000 PNRs - PNRs O27EYS, R64T6D, and YT433B.

[Gurudev Sri Sri Ravi Shankar @Gurudev]

Jodhpur came together for an evening of wisdom, music, and meditation as part of the ‘Pearls Of Wisdom’ event.

[Mohit Gupta @mohitgp]

@Utkarshgupta02 CORRECTION * Out of the five rooms, we are requesting cancellation and a full refund of only ONE room. *

[Mohit Gupta @mohitgp]

@Utkarshgupta02 @TheLalitGroup @PMOIndia @narendramodi @kishanreddybjp @tourismgoi @FhraiO @TheLalitGroup you can chose to be indifferent and insensitive, or you can do the right thing here. Just to remind you again we are asking a refund of only one of the five bookings.

Please DM if you need any PII or other documentary details.

[Mohit Gupta @mohitgp]

@Utkarshgupta02 @TheLalitGroup @PMOIndia @narendramodi @kishanreddybjp @tourismgoi @FhraiO If not, I would strongly recommend making one to enable the dreams of @tourismgoi to #explore #increadibleindia

And BTW we are talking about laparoscopic surgery with 6 holes and 24 stitches. The exact details have been sent to [email protected].

[Mohit Gupta @mohitgp]

@Utkarshgupta02 @TheLalitGroup @PMOIndia @narendramodi @kishanreddybjp @tourismgoi @FhraiO do you not have any cancellation policy for hotel room bookings where a guest is not able to travel due to a severe medical emergency situation after the booking is made?

[Mohit Gupta @mohitgp]

@Utkarshgupta02 @TheLalitGroup And, this doesn't align with honourable @pmoindia @narendramodi, @kishanreddybjp and @tourismgoi push for #Travel and #ExploreIndia #IncredibleIndia.

[Mohit Gupta @mohitgp]

@Utkarshgupta02 @TheLalitGroup BTW, I just want to make it explicitly clear we are asking for a refund of only 1 out of the five bookings that we have made. If you don't provide this refund, I am quite sure I and all my family is not going to look at any of your properties in future.

[Mohit Gupta @mohitgp]

@Utkarshgupta02 I understand that the free cancellation window is over but what is @TheLalitGroup cancellation policy when your customers experience such unexpected and unfortunate situations in life. Do you not have any empathy with your customers for such situation.