#Value#Creation Thought Leader: President, #Customer Value Foundation, and Indo American Chamber of Commerce. 18 US Patents. Founder of Value Creation #Journal
Join us for an engaging session of IHC CONVERSATIONS WITH AUTHORS. Presented by the Habitat Library & Resource Centre. “Zero Complaints: The Path to Continuous Value Creation” by Gautam Mahajan, Bill Price and Moshe Davidow. Panelists: Anurag Batra, BusinessWorld; Rajeev Dubey, formerly with Mahindra and Mahindra; Saurabh Srivastava, Entrepreneur, Chairman, Indian Angel Network. Chair: Vinay Kumar, Pecton. The book forwarded by Phil Kotler lays out the importance for organizations to ensure their customers do not have a need to complain. It calculates the enormous costs of complaints that can be saved in a Zero Complaints world - the processes and technologies that can identify and address the underlying reasons for those complaints, as well as the organizational changes required and mandated to provide continuous improvements. Gautam Mahajan will discuss value creation, and its global impact.
23rd April | 7:00pm | Gulmohar
#IndiaHabitatCentre #IHCDelhi #Talk
@ashwinivaishnaw Had the most awful experience on your zero complaints Vandhe Bharat train landing at Delhi Cantonment. For a senior citizen no way for getting an elevator, but to lug bags over the overbridge and walk into a parking nightmare to find my car half a mile away.
Join us for a call for papers webinar on ‘Creating Value Through Sustainability’
Special Issue: Journal of Creating Value
Click here to register for free: https://t.co/aE0jbCaFIh
#Webinar#CreatingValue#Callforpapers#JCV
Review of my Book, How Creating Customer Value cahttps://www.linkedin.com/posts/mahajancvf_how-creating-customer-value-can-make-you-activity-7092792005147131904-_hJ4?utm_source=share&utm_medium=member_desktopn Make you a Great Executive
I entered to win a chance to travel across Vietnam on an adventure with @TourRadar and Realistic Asia. Enter now! #AdventureBeginsHere https://t.co/JC1Pz8Yssc