So i wait weeks and weeks for a phone call back and I receive one at 7am while sleeping so I miss it! Guess what they try once and then leave a message saying please call
The number we all call and have to request a call back 🤯
@HM_Passport@jo_jo2404 Your clearly not as I know many people who have sent for renewal exactly like mine recently and got it back within 3 weeks. Mine however is 13 weeks
@HM_Passport my passport is still at processing stage 12 weeks later. My documents got sent to a stranger by the Peterborough office and they contacted me via social media. No luck with complaints can you help? I am due to fly @Mark_Spencer
@cathelizabeth@nat_cadieayla@HM_Passport@ClareFo27256059 They ruined one holiday so I didn’t book my flights for this family holiday on the 17th but have time off work. I can’t do anything as I don’t have confirmation of flights.
@HM_Passport@einna218 This better not be the case I was told after you sent my documents to a stranger and them contacting me and having to re send them
that it’s from online application. It’s 13 weeks now. Tell you anything on the phone to get you off
@HM_Passport@ClareFo27256059 Mines been 13 weeks. It’s stuck on being processed now for 3.5 weeks. I should be going away in two weeks time. Also how do I make a complaint about your team sending my legal documents to a stranger and me receiving a social media message off them to tell me they have them?
@HM_Passport I sent my documents 3rd feb you sent them to a stranger who contacted me via social media. I then got them back to you at week 8 when I found out. it’s now week 12 hoping my 10 weeks
Hasn’t started again 😡
@lucyjeavonss@millie29873036@HM_Passport I sent mine 3rd feb amd my work friend a week later. She gets hers 3 weeks later I still haven’t got mine and due to go away 17th may this will be my 2nd holiday I have had to cancel if I don’t get it 😩
@KelseyLCassidy@HM_Passport I got a phone call back to say if there’s a problem with your documents we will be intouch. Next min a stranger on Feb contacts me to say they have them. Still waiting on them calling me to say there’s a problem lol clearly there was
@BondDeal @HM_Passport I got my documents back luckily the person was genuine and contacted me and posted me them back. But I am hoping a passport never got posted out.
@HM_Passport I have contacted you constantly over the last few months, requested call backs oh and filled in complaints forms. I even emailed the email that is provided for complaints. Complaints team never answer the phone and I have a life I can’t be but on hold for hours on end everyday
@WilliamPettrey@HM_Passport@pritipatel I had a random stranger on Facebook message me to say she had my marriage certificate that was sent to her from the passport office. Just hope a new passport of mine hasn’t been sent to someone as I can never get to speak to anyone to see what’s happening