Vicky Kennedy

Enterprise education & certification nerd. Founder @realechtus. Likes data. Also likes coffee, nature, animals, Old Fashioneds. Wife to my wife.

[Vicky Kennedy @VickyKennedyNYC]

How does anyone use @UberEats? The support was so atrocious that’s it’s almost laughable they are in business. That’s the first and last time I will ever use that service. I’m out $60 and cannot get any resolution from their non-support.

[John Leh @JohnLeh]

Education builds more profitable customer relationships. But do you know if you're moving in the right direction?

Join @VickyKennedyNYC of @RealEchtus + me on this mini-podcast as we discuss how to avoid #CustomerEducation pitfalls ▶ https://t.co/BzdtO84bfX

#cx #strategy #lms

[Vicky Kennedy @VickyKennedyNYC]

Find me on Bluesky! https://t.co/tKlQe0XE2k

[Echtus @RealEchtus]

Know a business that could benefit from our #CustomerEducation services? Refer them to us and earn 10% of their spend, up to $1,000! It’s simple: share, refer, and receive - all while they succeed. Helping others improve their business has never been so rewarding!

[Echtus @RealEchtus]

Just Announced!! Join us for the fall cohort of our highly-reviewed #CustomerEducation Strategy #course
https://t.co/b4QAbv5EZz

[Vicky Kennedy @VickyKennedyNYC]

Netflix original series are like the equivalent of Target art.

[Vicky Kennedy @VickyKennedyNYC]

So @Reddit and @LinkedIn are down? What else?

[Echtus @RealEchtus]

We've partnered with @learnworldsto to share the top must-have features you should look for before investing in a #customertraining #LMS. Some you may already know and use, but others might surprise you!
#CustomerEducation https://t.co/UFtaeY3NRG

[John Leh @JohnLeh]

Education builds more profitable customer relationships, but how do you know you're moving in the right direction?

Join @VickyKennedyNYC of @RealEchtus + me on Customer Ed Nuggets as we discuss top #customereducation pitfalls ▶ https://t.co/BzdtO84bfX

#cx #strategy #lms

[Katie Singer @singerphd]

I'm on the White Women: Answer the Call 2024. https://t.co/tBDCsoqfUA It ain't about perfection, friends.

[Vicky Kennedy @VickyKennedyNYC]

Nobody:
Google Ads: "Green frogs on a lake in Mexico" is clearly a broad match for "yellow bus.",
#ads #GoogleAds #webmarketing

[Echtus @RealEchtus]

Launching a #customereducation program can be daunting for growing software companies. This guide breaks down the essential costs, from hiring key roles like Directors of Customer Education and Instructional Designers to choosing the right technology. https://t.co/v1N8DNrAqw

[Echtus @RealEchtus]

Program managers play a critical role in aligning learning initiatives with business goals, driving measurable outcomes, and ensuring strategic success. #customereducation #customertraining
https://t.co/ZzEFsyVN0Y

[Echtus @RealEchtus]

What exactly is the difference between #certificate and #certification programs? When do you need to worry about #accreditation and legal defensibility?

@VickyKennedyNYC covered this in more in our recent webinar. https://t.co/yewctFbeFi

[Echtus @RealEchtus]

Struggling to decide the best approach for your #customereducation program? Explore the key differences between reference-based and competency-based learning, and discover how to tailor your #ced strategy to meet your goals. https://t.co/uawMpEvqig

[Echtus @RealEchtus]

In our first episode of Echtus Interviews, Panos Zampetakis, Global Head of Training & Education at Amazon Ads, gives great advice on building an impactful, global training team #customereducation https://t.co/KMSg728QCp

[Echtus @RealEchtus]

What type of content is "education" in business settings? Is a knowledge base all you need to offer your customers? @VickyKennedyNYC discusses in our latest video: https://t.co/iIoMj4kfrT #customereducation #customertraining

[Vicky Kennedy @VickyKennedyNYC]

Where will you be this June? Join us as a volunteer and be part of the heartbeat of Woodstock NY Pride! #prideevent #pride2024 #woodstockny

[Echtus @RealEchtus]

Have you struggled to articulate the impact of education and training on your organization’s bottom line? Learn about how a #MeasurementFramework can help you connect the dots to the bottom line and ultimately secure more investment. #customereducation
https://t.co/Qt6uKfdHPT

[Echtus @RealEchtus]

It may be tempting to begin looking for an #LMS based on a list of features that you believe are needed, but keep in mind that an LMS is typically a long-term, expensive investment. Here's what you should do before you buy an LMS: https://t.co/3hruc7eGwW