Viewpoint Research

Need to capture feedback from your customers over the phone? Care about #SocialValue? We are an award-winning #SocialEnterprise too. Win/win/win.

[Viewpoint Research @ViewpointCIC]

Your NPS reflects your business, services or products. Improving your NPS involves improving aspects of your business. However, there is a systematic way to tackle improving your NPS and by proxy, your business, services or products.

https://t.co/wmvLddTZCF

[Viewpoint Research @ViewpointCIC]

What is a good Net Promoter Score?
That's the question! The answer is it varies, but we'll show you whats a good, and whats a bad score at the link below.
https://t.co/iuLAbi4hza

[Viewpoint Research @ViewpointCIC]

Want to understand your customers better and drive growth? Discover the power of Net Promoter Score (NPS) surveys! Net Promoter Score (NPS) is a widely used metric for assessing customer loyalty and satisfaction.
Customers answer one question, and you get real quantifiable data.

[Viewpoint Research @ViewpointCIC]

Gathering customer feedback is crucial for any organisation aiming to enhance satisfaction and loyalty!

Read all 7 steps here!
https://t.co/tky37CCCpE

[Viewpoint Research @ViewpointCIC]

Being a social enterprise is a crucial part of Viewpoint’s DNA.

We aim to provide sustainable, enjoyable jobs for people with a disability or other barrier to work, such as long-term unemployment.

Being a social enterprise is crucial to this goal.
#SocialEnterpriseDay

[Viewpoint Research @ViewpointCIC]

Have you heard about @PurpleTuesNov ? Purple Tuesday is a movement with the goal of improving the customer experience for disabled people and their families. Which are issues very close to our heart at Viewpoint!

[Viewpoint Research @ViewpointCIC]

We will be joining #ASSETS, by @ImpactHubLondon and @Watesgroup! This programme will help us scale national operations and secure larger contracts through mentoring and workshops. ♻️
Excited to be in the ASSETS team & Impact Hub community #ProvokeChangeTogether #Watessocialvalue

[South Yorkshire Housing Association @SYorksHA]

✨Sign up for our 'Take a #coproduction break' webinar series. ✨

Hosted by Growing Communities, the short lunchtime sessions will share learning and experiences on creating a space for #coproduction and how to engage everyone in the conversation.

Register your interest ⬇️

[Co-create @wearecocreate]

✨Tickets still available ✨

Do you believe in #coproduction but don't know where to start? In our upcoming webinar, we'll be sharing some practical guidance on how to plan your own process and where to start.

🗓️ Tuesday 21 Feb 1pm. Sign up⤵️
https://t.co/f2ceKf0ftY

[Viewpoint Research @ViewpointCIC]

Tenant Satisfaction Measures Webinar

Our MD Alistair Ponton, takes you through our initial experiences in delivering TSM surveys. The video is just over 5 minutes and covers 3 lessons we’ve learnt from the pilots.

https://t.co/qMBBECnViF

#socialhousing #customerfeedback

[Inside Housing @insidehousing]

Regulator publishes final tenant satisfaction measures for new consumer standards https://t.co/Tnrbd5t2OA #ukhousing

[HACT @HACThousing]

In light of new tenant satisfaction measures and increased tech innovations across social housing, we will be exploring how the sector uses these to meet the challenges our customers face and improve their experience as tenants.

Registration is free: https://t.co/hCTpxntRkM

[Louise Holt @BarnsleyLouise]

Great question to @DodsworthKate about potential for dodgy data collection methods to be used for the tenant satisfaction measures. Message back is that regulator will be looking very carefully at the data methodology too 👀#tpasconf22

[Laurice Ponting @LauricePonting]

@DodsworthKate from the @RSHEngland - 1100 responses to the consultation on #tenantsatisfactionmeasures - it’s #repairs and #communication

[Regulator of Social Housing @RSHEngland]

Alongside our decision statement and other documents, we have published a summary of our tenant satisfaction measures. We also published an easy read summary. Easy read documents help people with learning disabilities understand information more easily https://t.co/0S6Qe1O9YG

[Viewpoint Research @ViewpointCIC]

Timescales for #tenantsatisfactionmeasures 👇🏽 Need a hand collecting the data? Give us a shout!

[Bobbie Hough @bobbiehough]

Good update from @JonLandOfficial on timescales for tenant satisfaction measures and new regulation.
https://t.co/hwt2DqYxm7 1/4

[Viewpoint Research @ViewpointCIC]

Join us! 💚 👇🏽

[South Yorkshire Housing Association @SYorksHA]

Our final webinar is tomorrow at 10am.⭐️We'll share our experiences of being part of the Together with Tenants programme & share customer perspectives through @ViewpointCIC about how the work has made a difference to the future of tenant services.

https://t.co/SCq3cI6Fv9

[Viewpoint Research @ViewpointCIC]

We've been working on some #TenantSatisfactionSurvey pilots with a few clients. How are you getting on preparing for yours? @SYorksHA

[Ministry of Housing, Communities & Local Gov @mhclg]

📅From 1 April, social housing landlords must regularly carry out satisfaction surveys with tenants.

The @RSHEngland has set new rules to ensure tenants voices are heard. The feedback will enable greater scrutiny and ensure homes meet safety and quality standards.

[Viewpoint Research @ViewpointCIC]

Getting to the nitty gritty of WHY your customers feel what they feel can be hard to do with just
an online survey. Have you tried doing a phone survey instead? https://t.co/K3cB6iiB0s #customerfeedback #CustomerRelationshipManagement
@SilentShe @SYHAEnterprises

[Viewpoint Research @ViewpointCIC]

@mirandaplowden @TonyStacey @SYorksHA @HEMArchitects @93ft @we_are_If Brilliant! x