VihendaL

[VihendaL @VihendaLG]

@Safaricom_Care I need my data statement and detailed explanation of how 8GB of data has been depleted in less than 48hours. I’ve tried retrieving the statement on my own but I keep getting a technical error message from your end.

[VihendaL @VihendaLG]

@imbankke can you confirm if you are experiencing any downtime? Card services, mobile banking and ATM withdrawals are all failing on my end. Your call center isn't answering calls either.

[VihendaL @VihendaLG]

@KenyaPower_Care bought tokens yesterday and yet to receive them. Please send the tokens. PCV1AM5QR1 Confirmed. Ksh1,000.00 sent to KPLC PREPAID for account 37227682483 on 31/3/21 at 12:09 PM

[VihendaL @VihendaLG]

@imbankke my mobile banking app is down and the ussd doesn't work either. There was no notification of this downtime or issue and I am now stranded, unable to pay for a service.

[VihendaL @VihendaLG]

@flyethiopian @nnamachanja @_namachanja My issue still hasn't been resolved. Payment was already deducted for this transaction

[VihendaL @VihendaLG]

@flyethiopian we've made a booking a few minutes ago ref XPLGPQ and now cannot retrieve tickets. Agents are forcing us to rebook with an increase of almost $100 per person. Please send the tickets. @nnamachanja @_namachanja

[VihendaL @VihendaLG]

@flyethiopian @nnamachanja @_namachanja I've sent all the requested details. Please advise as soon as you can

[VihendaL @VihendaLG]

@KenyaPower_Care How has our bill more than doubled this month and nothing has changed in consumption?

[VihendaL @VihendaLG]

@KenyaPower_Care acc 31361322 has not been read this month and we have received an estimated bill that is double the usual cost. Please check and revert as I want to settle this bill.

[VihendaL @VihendaLG]

@KenyaPower_Care @KenyaPower_Care for reference.

[VihendaL @VihendaLG]

@KenyaPower_Care I've still not received any help regarding acc 31361322 that I asked about 2 weeks ago. Acc has not been read and we have received an estimated bill double our usual consumption.

[VihendaL @VihendaLG]

@SafaricomPLC it's becoming increasingly frustrating to keep reaching out to you a month later regarding getting home fibre connection. I have never been contacted by any sales rep and that's the feedback I get every single time. Please advise if this will be possible or not.

[VihendaL @VihendaLG]

@KenyaPower_Care @KenyaPower_Care any updates on this?

[VihendaL @VihendaLG]

@KenyaPower_Care Ref 4124235

[VihendaL @VihendaLG]

@SafaricomPLC kindly let me know if home fibre is available in Ridgeways estate. Used the USSD to check almost a month ago but haven't received a call from your reps. Thanks!

[VihendaL @VihendaLG]

@KenyaPower_Care This is the current reading. Please check and advise on correct amount as I want to settle this bill asap. Thanks.

[VihendaL @VihendaLG]

@KenyaPower_Care Thank you. Any timelines?

[VihendaL @VihendaLG]

@ZukuOfficial please explain to me why our TV is still showing an E48/E52 error 2 months down the line after trying to reach out to you unsuccessfully for those 2 months. Acc 125837.

[VihendaL @VihendaLG]

@ZukuOfficial it's been 5 days since I asked for help for acc 125837 that was shifted but the TV doesn't work and the internet connection is horrible. Please assist asap.

[VihendaL @VihendaLG]

@ZukuOfficial please assist with this matter. Acc 125837.

[VihendaL @VihendaLG]

@Zuku_WeCare my acc 125837 was shifted today and I made payment but it's not reflecting. No acknowledgement of payment either. Please advise. The connection is extremely poor too.